BlueChip Casino - Player with a verified account experiences withdrawal difficulties.

The casino seems like a scam. I thought I was being smart and completed all the verification and identification steps before I even made a deposit. They were even approved. However, when I try to withdraw money, suddenly the site doesn't recognize that I have already verified my identity. During withdrawal, the site only says that the operation is available to verified players only (which I already am). When I go to verify my account from there, it's already magically verified. When I try to withdraw again, the same thing happens over and over again. When I ask for help in LiveChat, the answer is always the same, that the team is working on the issue. It's been a long time and I still haven't got a solution. Every time I inquire about the issue, I get the same answers. I wouldn't recommend anyone to play here.

Dear niskanenmiro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. When was your account created and when exactly you provided the required documents for the first time?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

My account was created on October 4. I submitted the documents on the same day they were also approved.

There are pictures of the integration. Tells me to verify even though I've already done it.

Thank you very much, niskanenmiro, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi niskanenmiro,

I've just reviewed your case and am sorry to hear about this issue with the status of your account. I will try to help you by contacting the casino. We'll see what can be done when it replies.

Dear BlueChip Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify why the player keeps receiving a notification to verify their account when it was already verified? If it's a technical glitch, when is it to be fixed?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Dear niskanenmiro,

We are really sorry for the inconvenience and frustration you experienced with your recent withdrawal. We understand that your time and trust are valuable, and we deeply regret any inconvenience caused.

After investigating the issue, we found that a technical glitch was the cause of the delay. We're constantly working to improve our systems, but sometimes even the most common things can go wrong. We are sorry that happened to you.

We genuinely regret the delay in processing your withdrawal. Please rest assured that our technical team has successfully rectified the issue, and your withdrawal request has now been processed without further delay. 

Our commitment to providing you with a seamless and enjoyable gaming experience remains steadfast, and we are continually working to improve our services to prevent such issues from occurring in the future. Your feedback and the information you provided have been invaluable in helping us enhance our site.

Once again, we deeply apologize for any inconvenience you may have experienced, and thank you for your patience and understanding during this process. If you have any further concerns or require additional assistance, please do not hesitate to reach out to our dedicated support team.

Sincerely,

BlueChip Customer Care Manager 

Dear BlueChip Casino, thank you for the detailed explanation.

Dear niskanenmiro, based on the message from the casino manager, your withdrawal request has been processed. Can you please tell me if you can see the status of your withdrawal request as "processed" now? In case, you already have received the winnings, please, let me know as soon as possible.

Dear niskanenmiro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.