BlueChip Casino - Player wishes to close his casino account.

I've been trying to get my account closed multiple times to no avail. I get told it's "processing". I received an email saying my account is blocked which is not true.

Dear joeblack1,

Thank you for contacting us. I have checked the casino’s website for options to close an account and its services and this is what I found (here):

Could you please clarify what was the reason behind closing your account? Please, forward account closure requests to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear joeblack1,

Thank you for sharing your experience with us.

We always strive to provide the best possible customer service, and it is disappointing to know that you decided to leave our casino. Information about responsible gambling you may find in the Responsible Gaming Policy, which you may find on our site or in the FAQ. 

Regrettably, there is no technical possibility to close an account by your own on our site now, nevertheless, you are always welcome to contact our live support agents and indicate the clear reason for closing the account. Our support team is working round the clock to be of help.

We want to apologize for not solving your problem in a timely manner, even so, your account has been closed permanently as per your request.

Your understanding is much appreciated. We wish you all the best!

Best regards,

BlueChip Customer Care manager

Case can be closed.

Hello everyone,

Thank you BlueChip Casino for your prompt response and help in closing the joeblack1's account.

Dear joeblack1,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru