BlueChip Casino - Player's withdrawal has been delayed.

The account is PERHAPS finally confirmed, the confirmation problem was in the deposit method, probably won't surprise anyone..

but the home delivery is not paid for, and the support does not send any kind of email back explaining this to me! Chat people don't seem to know much about anything. The answer is that they are checking the information😂😂 maybe there is no money to pay and you have to stretch the withdrawal as far as possible.. but that is not the player's problem if there is no income!

Dear Toolo, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please clarify when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

On February 3, 2023, I made a repatriation. It's still hanging there and I was just dealing with the chat.. but the same explanation comes up😂 firstly, Can I download the account statements.. I've already uploaded my soul there, yes, this is way too long these days.. I've never even played on Bluechip before, and I don't plan to after this!

The repatriation is still hanging there😄

and still account confirmed! Last night, the explanation was, (chat) that we need to check if it's safe to transfer money to me, etc., plus all the other explanations put together😂

Thank you very much, Toolo, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Toolo for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BlueChip Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Toolo,

We apologize for any inconvenience you experienced during your time with us, and we appreciate your feedback. We understand that encountering issues with account verification and experiencing a delay in withdrawals can be frustrating, and we sincerely regret any negative impact it may have had on your gaming experience.

We would like to address the discrepancy regarding your registration date. Our records indicate that you joined our platform in June, not February, as you mentioned in your complaint. This was your first withdrawal request and of course, it required a thorough investigation and verification, since this is the standard procedure. 

Regarding the verification process, we have implemented this procedure to ensure the security and fairness of our gaming platform. As part of our commitment to providing a safe environment for all our players, we may request additional information, such as proof of deposits, to verify your identity and protect against any potential fraudulent activities.

We understand that communication is crucial in resolving these matters promptly. Our support team strives to provide clear and informative guidance during the verification process, including notifying you about the requirement to provide proof of your deposit in the chat. However, it seems there might have been a breakdown in communication, and we will take this as a learning opportunity to improve our customer service.

As stated in our Terms and Conditions, we reserve the right from time to time to conduct a game play review/review the customer`s gaming activity (rule no 9.5, General Terms and Conditions). After conducting a thorough review of your account, we successfully confirmed and approved your withdrawal request on July, 9. Congratulations on your winnings, and we hope this outcome brings you satisfaction.

Once again, we apologize for any frustration or inconvenience you experienced, and we thank you for your patience. Your satisfaction is of the utmost importance to us, and we remain committed to providing a positive and enjoyable gaming experience for all our players.

If you have any further questions, concerns, or feedback, please don't hesitate to reach out to us. We value your input and will use it to continually improve our services.

Best regards,

BlueChip Customer Care Manager

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Peter,

We would like to inform you that the player's winnings have been successfully withdrawn, as previously informed in our last response.

If you need any additional information, please don't hesitate to let us know. We're always here to help.

Best regards,

BlueChip Customer Care Manager

I apologize for the misunderstanding, I was meant to set up a timer for the player's response.

Dear Toolo, can you confirm that your withdrawal has been successful and you no longer require assistance?

Thank you in advance!

Yes, everything is fine👍🏻

Dear Toolo,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter