BlueChip Casino - Player's winnings have been confiscated.

i deposited 300inr played with low payouts sometimes big 400x 76x completed all wager requirements then when i tried to withdraw all my money got consificated. and when i tried to reach out customer support they say you have broken 9.6 rule they dont even mention which thing i did.

Hello meaw,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BlueChip Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• What kind of bonus did you claim?
• Would it be possible to forward your deposit, bonus and betting history along with the communication between you and the casino to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

No i didnt had my account verified because i didnt felt need to do that my deposit and withdrawl was working fine.

and i am new to bluechip so i didnt had that much trust that i can be sure that my private identities are safe.

firstly i claimed welcome bonus. but my money was dissaparing from my account while playing around 2500inr gone missing, when i contacted live support they given me some OP number and after 15 days my money got refunded my deposit one but bonus money didnt.

latest i claimed insta trio tuesday bonus. i deposited 500rs got bonus of 500rs with wager requirement to 30x

and some free spins.

that i completed wager reqirements with small and big payout bets. and they consificated and they given me a reason that i made 100of small payout bets to completed wager requirement. and you have broken there law of 9.6 but when i checked there law there is no where mentioned that i cant take small payout.

then i asked them they said it is not mentioned in our law but it comes under fraud.

but in fact if it comes under fraud why they didnt even mentioned?

and which casino didnt do allow to take small payout bets?

my account is temperorly blocked as i did made a request while i was angry/sad.

Hello meaw,

Would it be possible to forward the following to nikolas.b@casino.guru?

• Your full deposit and bonus history
• Your betting history in excel format
• The communication between you and the casino regarding this case

Looking forward to your answer.

Regards,

Nick

Dear meaw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.