The player from Quebec, a frequent user of Blue Chip, had a large pending withdrawal. He had been asked by the casino to verify his payment method. Despite providing the necessary documents for this process, his verification had not been approved. We attempted to investigate the issue by requesting more information from the player, including details about the ongoing verification process, which documents were approved or not, and his last communication with the casino. However, the player did not respond to our queries. As a result, we were unable to continue the investigation and had to reject the complaint.
BlueChip Casino - Player's payment method verification delayed.
Amount: Can$3,150
BlueChip Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
I’ve always used blue chip and have deposited and withdrawn amounts multiples times but as soon as I get a decent size win and go to withdraw I’m hit with a verification. I have them all done besides payment method verification.
ive sent my bank card and statements and still have not been approved.
Public
Public
7 months ago
Hello landinwalkerr,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BlueChip Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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