HomeComplaintsBlueChip Casino - Player’s payment has been delayed.

BlueChip Casino - Player’s payment has been delayed.

Amount: Can$1,200

BlueChip Casino
Safety Index:High
Submitted: 17 Jul 2023 | Case closed : 01 Aug 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

9 months ago

The player from Ontario is experiencing a delay in payment. The casino claims to be conducting a security check, but they have not asked her for any information. The player did not respond to our questions and comments, so we had to reject the complaint.

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9 months ago

Here we go ago.... they delayed my payment again. I am so tired of having to argue to get paid. This is not worth the hassle. They say they are running a security check... makes no sense... they have not asked me for any information. I joined almost a year ago .. now out of the blue they are holding my $.

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9 months ago

Dear tgr8xndr2v,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BlueChip Casino.

Could you please tell me when exactly you submitted your withdrawal request?

Have you accumulated your winnings with or without using an active bonus?

Please forward any relevant communication between you and the casino regarding this issue to veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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9 months ago

Dear tgr8xndr2v,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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9 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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