BlueChip Casino - Player’s deposit has never been credited to his casino account.

BlueChip Online Casino cheated me out of Rs. 300 by not crediting me even after I provided proof and details!

No Deposit Of Rs. 300 Even After Four Hours And Sending Payment Details, Screenshots, and BlueChip Staff Giving Nonsense Replies That I Made A Mistake While The Amount Rs. 300 Is Debited From My Account Four Hours Back And The Recipient Has Received The Money

Bluechip Online Casino Staff And Owner are shameless people - chat agents and email support persons, who despite having the 9th payment proof and typed details of Rs. 300 didn't credit it. I lost all of my previous eight payments to them, playing Aviator because I was new and took my time understanding the coefficients and color patterns, etc., always sending smaller payments to my a/c because I knew online casinos cheat, but my greed overpowered my common sense, and I was chasing my losses.

The details of my 9th payment to Bluechip which wasn't credited is given so that people take my review seriously and do not become prey to these and almost all online casinos who cheat.

PhonePe mobile number: 96*****117

To: R****** S****, 11:06 AM, 20 Feb 2023

Banking name: R****** K**** S****

From: R***** K**** M***, UBI Account: X**0,

UTR: 30*******770

Amount: Rs. 300

If these people won't credit Rs. 300, why the hell would they pay a withdrawal of Rs. 1000 or more, or any amount? Makes sense?

I am not looking for Rs. 300 to be returned by them because of this complaint, but I want people to not let their greed make them foolish to let their time, efforts, and money be wasted, as I too made the same mistake and will not do it again as I was needing money quickly.

Dear magorajeshkumar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understood correctly that your deposited funds have never been credited to your casino account.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

As written earlier, I don't need this Rs. 300 now.

No point in playing at a fraud site from where the earnings cannot be withdrawn in one attempt and has to be fought by complaining.

Bluechip credited this Rs. 300 in my Bluechip account after complaining and I have told them to keep it in their ass.

This Rs. 300 will automatically be credited to their account after me remaining inactive for the duration set by them.

I sincerely appreciate your help in this regard Petronela.

Thanks

Rajesh K**** M***

Hello magorajeshkumar! 

We are sorry that you faced such an issue. There is no doubt that waiting can be frustrating. That's why we're making all possible to resolve the issue immediately in our inner processes. 

Despite our best efforts, we cannot control everything. The payment process has other participants and one of them is the Payment Provider. Delays often occur on their side. Our team keeps an eye on such cases to make sure all transactions get credited on time. 

As we see, your deposit of 300 INR was successfully credited to your balance on February 20 at 15:58 UTC. You may check it in your Gaming Account, "Transaction history" tab. 

It is a sad situation for us if the delay in the deposit made you doubt our honesty. We are proud of our winners and always pay their winnings fairly. When creating a withdrawal, our team performs a standard check, which takes from several minutes to several hours. Processing times are dependent on an individual basis. You may rest assured that our team is not interested in deposit or withdrawal delays, since this is BlueChip reputation foremost. 

We hope for your understanding and wish you an enjoyable game. Good luck! 

If you have any other questions, you may always contact us via email customercare@bluechip.io or using the live chat feature on our site. 

I already emailed to Bluechip support that I am not going to use this Rs. 300 that they transferred to my account after my complaints, let them keep them in their as* and it will be transferred to them due to an inactive account after some days.

And I have understood who you people are too after seeing very good reputation to Bluechip Online Casino given by your site to BlueChip who has multiple complaints and has cheated several people and still continues to do so.

Hell with your site and theirs and every online casino, I will earn by other ways.

I won't waste my time further over here now and ever again as you too are cheaters!

Dear magorajeshkumar,

We are sorry that you faced such troubles with our services. We highly value every open-minded review about BlueChip. Our policies and all the platform work 100% adhere to the Curacao laws. And it's one of our primary principles to comply with the gaming commission's rules.

You may see that all your previous deposits were credited to the balance during the appropriate timeframes that are stated on our site. You may check it in the "Payment methods" tab. Indeed, there was a delay with the latest payment, which was due to a glitch on the side of the payment provider. Your issue was immediately sent to their side and matched as a priority. Our team made all efforts to accelerate the process. 

We hope that you can forgive us for this delay and focus on the game. Moreover, in addition to 300 INR real balance, there are 375 INR bonus funds on your balance. So your chances to win are doubled.

We wish you an enjoyable game and good luck! 

Thank you very much, BlueChip Casino team, for your prompt assistance in this matter. It is very much appreciated.

Dear magorajeshkumar,

As it has been explained to you already, payments are not managed by the casino solely. Other party influences this process as well, and if there's a problem on the side of the payment provider, there's nothing that can be done from the casino's perspective. Your deposit has been credited to your correctly after a short delay and I believe that we can consider this issue to be resolved. Would you agree?

Moreover, I have to warn you that this kind of language, won’t be tolerated and one more attempt to attack or intimidate any Casino.Guru professionals or any Casino staff will lead to your profile being permanently blocked on our website. We are here to help players and have zero tolerance for such behaviour.

Dear magorajeshkumar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much both sides for your cooperation.

magorajeshkumar, please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru