BlueChip Casino - Player’s deposit has never been credited to his account.

I deposited 5000 rs on 18/12/2022 from upi it show success on payment provider page but it doesn't credited in my casino account and when i chat with coustomer executive they said they add funds shortly i chat with them many times and all the time they said our department is checking your deposit and mail willl send. But after some time in transaction history of app its show declined I chat with them they said same thing that they will procedd deposit in sometime but it deos not happen . I aslo give them screenshot of bank . But they doesn't credit my deposit.Please help

Dear parashuramgoswami731,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Hello, parashuramgoswami731,

We’re sorry for making you wait so long. The deal is we had to check some info to come up with a detailed answer.

As all things are checked and done, we’re happy to inform you that your deposit of 5,000 INR was successfully credited to your account on December 19 at 10:51 AM (UTC). You may check it in your account, "Transaction history" tab.

The reason for the payment delay was a technical issue with the auto-transaction. So our team required extra time to contact the payment provider and manually credit your funds. 

Now you can use your deposit and have fun at BlueChip! 

Feel free to contact us in any case. The support team is ready to help you anytime.

Have a nice game!

I have received my deposit please close this complain

Dear parashuramgoswami731,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru