BlueChip Casino - Player's account has been closed.

Dear team,

as per my husband experience am playing on this platform. But bluechip casino my account and i am deposited 67000 intlr today and playing with this and total withdrawal amount was 133000. But these company blocked my account. Am not violated any terms and conditions. Its not duplicate account its my account. And my husband playing with diffrent account.

please help me am committ saucide because of this amount looted by bluechip casino.

Dear manubproduction,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have checked the Terms and Conditions of BlueChip Casino, and this is what I found:

3.3 Your account with the Website must be registered in your own and correct name. Only one account per person, per household / address, per phone number / email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as "Duplicate Accounts." You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. If you open or attempt to open any number of Duplicate Accounts we reserve the right to close some or all of your accounts without any compensation and apply the following sanctions:

3.3.1 Each action performed using a Duplicate Account is considered void.

3.3.2 Any promotions that the Duplicate Account has participated in will be cancelled.

3.3.3 Any winnings obtained on the Duplicate Account will be void. Any processed withdrawals will be reversed and will be owed back to the Company.

3.3.4 The duplicate account will be closed without an option to reopen it.

Could you please specify whether you used the same device (such as a mobile phone or computer) to log into your casino account that your husband also uses?

Additionally, have you been using payment methods for deposits that belong solely to you, or have you used a card registered in your husband’s name?

Lastly, have you or your husband activated any bonuses in your respective casino accounts?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear veronica,

when i am ask to bluechip casino team. 2 members of 1 family can create account and play on your website. Than casino company said its legal and can play. Am playing with my own account not my husband account. Adress was same because of my husband also playing on this platform and he suggest me this platform for playing game. Than tell me how can i violate the terms and condition. We played 2 diffrent people with diffrent id .

Please forward me your communication with the casino's customer support, where the support agent explicitly allowed you to create multiple accounts from the same household.

You may send the screenshots here or forward the email communication to veronika.l@casino.guru.

Additionally, I noticed you haven't answered the questions I previously asked. Could you please address them so we can proceed with your case?

• Could you please specify whether you used the same device (such as a mobile phone or computer) to log into your casino account that your husband also uses?
• Additionally, have you been using payment methods for deposits that belong solely to you, or have you used a card registered in your husband’s name?

Please check all proof. This casino not ready to accept any clarification from my side. Only provide your final decision. Please help me and remove your tag from this website. Am ready to provide all information about my account. My account is genuine as per casino website terms and conditions. Please resolve my issue. And block these website not ready to hear anything about customer.

Thank you for your screenshot. The casino may allow two people to play with two different accounts, however, you still need to follow certain rules. That's why I am asking you again:

• Could you please specify whether you used the same device (such as a mobile phone or computer) to log into your casino account that your husband also uses?
• Additionally, have you been using payment methods for deposits that belong solely to you, or have you used a card registered in your husband’s name?

Yes exactly am using using credit card same as my husband and my husband bought new device so am using this device from 2 months. And my husband account closed as per my husband request. Because he dont want to play. And i get these all information about this website when i get phone from my husband. I get this website from my husband web browser chrome as bookmarks. And than new account created by me and start to play. If gambling team cant provide my winning amount than please provide my deposit amount. I never play again.i request please provide my deposit refund.

Thank you for your reply. Unfortunately, I won't be able to assist you anymore. According to our Fair Gambling Codex for Players: 

"For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations." 

This rule has been breached in your case. While some exceptions might be made by casinos for joint accounts or if prior approval has been granted, it remains the player’s responsibility to ensure that only allowed payment methods are used. Typically, ownership of the payment method is only verified during account verification at the withdrawal stage, making it difficult to address earlier.

If you cannot prove that you are the legitimate owner of the payment method or show evidence of the casino granting approval to use a third-party payment method, I’m afraid we cannot assist you further.

Additionally, since the same device was used by both you and your husband to play at the casino, it becomes impossible to verify that your account was accessed solely by you. In cases of multiple accounts, we can only assist if all players use their own devices and payment methods to ensure a clear separation of activity.

I’m sorry we cannot be of more help on this occasion. Please do not hesitate to reach out if you encounter issues with other casinos in the future.

Best regards

Veronika