BlueChip Casino - Player’s account has been blocked.

Hi I've only just signed up with this casino though Guru I've confirmed my email and put the code GURU40 in the bouns Dropbox it was excited and actived so I went to play the game and the free spins wasn't on the game so I went to live chat nobody answered me so I sent them a email and when I went to login I received this message please check that you have the right email or password and I done this like four times with the right email and password and I can't login now.

Dear raeraepope9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that this is the exact bonus that you redeemed?

https://casino.guru/bluechip-casino-review#tab=js-tab-bonuses

Could you please advise if you profited from any free bonus in this specific casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes this is the only bouns I've claimed.

GURU40

No this is the very first time I've been on this casino site.

Hello, raeraepope9!

We're sorry for making you wait so long. The thing is we had to check some information to give a detailed answer.

Since all the details are checked and done, we can say with confidence that your Gaming Account is open and has never been blocked or suspended by our side. We highly recommend you reset your password by using the "Forgot?" button to keep your account and personal data in safety.

Regarding the bonus, we are aware of the situation and can assure you that we are already working on a solution. You will be immediately informed by email as soon as we find a way to resolve the issue. Your case is a high priority for us and will be considered on an individual basis. We will be grateful for your understanding and patience. 

In case you need any help or updates regarding your request, please, contact us via email custom­erc­are­@bl­uec­hip.io or by using live chat on our site. Our team is ready to help you 24/7.

Thank you, BlueChip Casino team, for your assistance.

Dear raeraepope9,

Could you please keep me informed about any further developments? Looking forward to hearing from you.

Hello, raeraepope9!

We are happy to come back with good news! 

Our team made all it took to figure out the reason for the issue. It took some time, as there were technical difficulties with the bonus settings, which we could not solve instantly using our tactical measures. 

Since all the things are checked and done, we are happy to say that the issue has been resolved. Your bonus was successfully activated on January 12 at 1:18 am (UTC). 

We hope this slight delay didn't affect your first experience at BlueChip. Thank you for your patience! We wish you the best of luck in your future victories! 

Feel free to contact us in any case via email customercare@bluechip.io or just using a live chat feature on our site. The support team is ready to help you anytime. 

Have a nice game!

Awesome news 🙂 Thank you very much, BlueChip Casino team, for your help.

Dear raeraepope9,

Is there anything else we could try to help you with or do I have your permission to mark this complaint as resolved?

Dear raeraepope9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.