The player from India had made a deposit via Phone/QR method and the money had been deducted from their account, but did not show up on the casino platform. Despite having contacted customer support with proof of payment, the issue had remained unresolved. We had advised the player to contact their payment provider for further investigation. However, the player had not responded to our follow-up inquiries, which led to the rejection of the complaint due to lack of necessary information for further investigation.
BlueChip Casino - Player is facing a delayed deposit issue.
Amount: 10,000 INR
BlueChip Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
I made a deposit request using Phone/QR method . After selecting the method there was an upi address on which I have to pay the amount, I simply copied and pasted in my phonepe app and paid the amount successfully. After waiting for 10 min I realised money is not added and I just contacted bluechip support with the screenshot of my payment.
And still issue is pending and I don't know where is my money.
Please help me to get my money. It's a really big amount to me.
Public
Public
7 months ago
Dear sonu00,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Public
Public
7 months ago
Payment was made to the right account and I have contacted my bank for confirmation too.
Casino has not added money to my account. Everything is done correctly from my side. I need you to check with casino and check the account they provided on the deposit page. I also need proof from them that the respective account has not received the amount. This is unfair. Why always players suffer and provide every little thing and casino just sit and relax.
