BlueChip Casino - Player believes that their withdrawal has been delayed.

When I started playing in the beginning my withdrawals were fast within 24 hours, and now that I have won that 14600 they have delayed my payments over 72 hours! They keep asking me to submit identity and bank statements and I have! Even on on the verification page it says I am fully verified! I don't know why they are doing this! I have screen shots of all the deposits I have made! Even bank pdf statements! Last time I deposited 2k to win this! And they keep making excuses and I don't know what to do! Please help me

Dear Rayamin1616,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Okay thank you, yes I have many Manu withdrawal requests cuz all they offer is 2500 withdrawal...and i don't want to lose it hence why I requested all of it! Should I cancel them? And do them 1 by 1?

They have locked my account, I can't even login says email and password is wrong I tried to even change password...doesn't work please help me

Thank you very much for your reply, Rayamin1616. Have you tried contacting the casino regarding the blocked account, or have you received any explanation directly from them? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Also, could you please advise which games you played - slots, live casino, sports betting, etc.?

Dear Rayamin1616,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.