BlueChip Casino - Player believes that their withdrawal has been delayed.

The casino is having trouble paying out winnings! They always explain with any excuse. The website makes it clear that the withdrawal is done in a certain way immediately / in 15 minutes at the latest. I do not recommend the casino to anyone, the money transfers fine but the withdrawal is very difficult to get back

Dear joopajoo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The question is not that the money has not entered the account, but that the casino does not accept the withdrawal, but explains it at any time! Yes, in 2023 the casinos should pay the money immediately. The casino does not even process the withdrawal request. Although the casino promises the money in 15 minutes

More than a month ago, I deposited €50 in the casino, the deposit was rejected, but the casino did not pay it to the game account or back to the bank account. And it never came back either! I have sent documents to the casino hundreds of times, but they have not paid the money back!

They still ask to confirm the account even though it is completely impossible for them! It's unbelievable that a casino can do this! Unpaid profit!

Dear joopajoo,

Have you received your withdrawal from the casino yet?

Dear joopajoo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.