Blaze Casino - Player’s winnings haven’t been received yet.

I clicked to make a withdrawal of 937 reais on the platform when I clicked on top it asked to enter again with username and password when I did that I entered Blaze again and when I went to look the balance was gone, and the money did not enter my bank account I went in the history everything is gone in the history it is not showing anything I want my money because Blaze disappeared with all my history to not pay me when I click it doesn't show anything, I want my money or I will file a lawsuit against

Dear alenicesilva54,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The problem is that my money disappeared from everything the history doesn't show anything so my desperation

Thank you for your reply, alenicesilva54. Do you happen to have any proof that you accumulated these winnings? Have you accumulated them with or without an active bonus?

I accumulated no bonus, but when I clicked to withdraw everything disappeared, unfortunately I have no proof because the history disappeared, it's not showing anything

Could you please advise when you made the last successful deposit and how much was it? Please, post here or forward me the deposit receipt.

Furthermore, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

They returned 2000 but the remaining 2000.06 still need to be returned because when I requested the withdrawal I had 4000.06 in the account after 2 months they returned only half of my heat

The rest of my money is missing, I send a message to the email they don't answer I don't know what else to do

Could you please advise when you made the last successful deposit and how much was it? Please, post here (or forward me) the deposit receipt and cashier/deposit history.

Oh the proofs of everything they returned 2000 but when I made the withdrawal everything disappeared, the 4000.06now they do not answer me, but there is a capture that shows 2000.06 rejected maybe I think it is this capture that proves that I did not receive the remaining 2000.06 🇧🇷

Please note that you have submitted this complaint about Blaze Casino, however, there is a different casino in your screenshots. Do I understand correctly that this complaint is about CBet Casino?

Dear alenicesilva54,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.