The player from Mexico had reported an issue with his deposit not reflecting in his casino account. Despite reaching out via live chat, he had received no response from the casino. He had informed us that he made two deposits of 200 each, through Oxxo and a transfer, but had not seen these amounts in his casino account. We had advised him to contact his payment provider for further investigation. The player had confirmed that his payment provider stated the transactions were successful. We had requested additional information, including communication with the payment provider and the casino, deposit receipt, and a screenshot of the deposit/cashier history, but received no response. As a result, we were unable to further investigate the issue, leading to the complaint being rejected.
Blaze Casino - Player's deposit is not reflected in the casino account.
Amount: Mex$200
Blaze Casino
Safety Index:Above averagePlayer stopped responding
REJECTED
Case summary
Good evening, my name is Alejandro Wong and I'm having an issue with a deposit that isn't reflected as complete. The specified waiting period has already passed and I was given no solution in the live chat, where they simply left me hanging with no written response.
Dear Wong16,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
Dear Wong16,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
I still have the problem, it is a deposit for 200 in Oxxo and an equal transfer for 200, according to what they tell me that they will give me a solution, but I didn't send them a photo of the ticket and a screenshot of the transfer and they only give me pause
Thank you for your reply, Wong16. Have you contacted the payment provider as I suggested?
Dear Wong16,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Yes already and they tell me that the transactions were made
Could you please forward all the relevant communication between you and the payment provider to kristina.s@casino.guru? Alternatively, you can post it here. Additionally, please forward me any communication between you and the casino together with the deposit receipt and a screenshot of the deposit/cashier history from your casino account.
Thank you in advance.
