Blaze Casino - Player's deposit is not reflected in the casino account.

Good evening, my name is Alejandro Wong and I'm having an issue with a deposit that isn't reflected as complete. The specified waiting period has already passed and I was given no solution in the live chat, where they simply left me hanging with no written response.

Dear Wong16,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear Wong16,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I still have the problem, it is a deposit for 200 in Oxxo and an equal transfer for 200, according to what they tell me that they will give me a solution, but I didn't send them a photo of the ticket and a screenshot of the transfer and they only give me pause

Thank you for your reply, Wong16. Have you contacted the payment provider as I suggested?

Dear Wong16,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes already and they tell me that the transactions were made

Could you please forward all the relevant communication between you and the payment provider to kristina.s@casino.guru? Alternatively, you can post it here. Additionally, please forward me any communication between you and the casino together with the deposit receipt and a screenshot of the deposit/cashier history from your casino account.

Thank you in advance.

Dear Wong16,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.