Blaze Casino - Player's account has currency conversion issues.

My account is in CLP but all rewards (free spins) are credited in dollars, the problem is that all winnings are literally transferred from USD to CLP, they gave me 5 spins in a pragmatic game so 5 spins of 0.20usd were credited, I won $ 48.55 which were literally transferred to CLP, that is, 48.55CLP were transferred which is approximately 0.049USD, I contact the live chat and it confirms that the value is in dollars, but it still tells me that there is intermittence with the pragmatic games blaming them, but this has happened since I have the account in blaze, only now I complained, after insisting in the live chat it tells me that the balance was transformed which is totally false since it would have above 40,000clp which is the transformation of the dollars, I tell them to change the currency so as not to suffer that error anymore, they tell me which is not allowed and I ask them to transform my winnings as they should be but they do not agree either, so I have no solution. Casino has currency errors on the platform and they do not take responsibility. My email is [removed by casino.guru admin]

Dear peiroxd,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Blaze Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you believe the casino should have credited your account with 48USD instead of 48CLP?
• Could you please provide evidence from your gaming history that only 48 CLP (0,048 USD) were credited?
• Could you please explain where the information regarding your active currency comes from?
• Have you made previous deposits in the casino?
• Was there any requirement to wager your winnings from the free spins?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello! Yes, I should have received $48, since the free spins are $0.20, and I doubt they are $0.20 CLP since they would be approximately $0.00020 per spin, if I have previously deposited in Blaze, and no, there are no requirements since the contribution was made to the real balance.

The casino responded to me via email regarding the same query I made in the live chat and they gave me the answer that the amount was correct, meaning that for them it is a good reward to give free spins of the value of 0.00021usd, I had never seen a casino that gave such low rewards. I continue to insist that the spins are in dollars and they do not want to convert the CLP winnings to dollars as it should be since it is a currency error on the site, and I think that everyone who has this currency has the same problem.

Thanks for your patience.

I checked the game provider's website and found the game exists in the version with CLP currency https://www.pragmaticplay.com/en/games/release-the-kraken-slot/?gamelang=es&cur=CLP

While I sympathize with you regarding the bonus offer not being very generous, it seems such a version of the game is legitimate and the values of bets are accurate.

Since the issue is regarding a no-deposit bonus, we are unable to conclude the actions of the casino are in any way unfair toward its players.

I am sorry for the disappointing result of the complaint.

Please let me know if there are any circumstances I might have overlooked, otherwise I'll close the complaint as unjustified.

Amazing, you can close the complaint.

Due to the aforementioned reasons, this complaint will now be rejected.

Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.