HomeComplaintsBlack Magic Casino - The player's verification is delayed.

Black Magic Casino - The player's verification is delayed.

Amount: £3,500

Black Magic Casino
Safety Index:Very low
Submitted: 24 Jan 2023 | Case closed : 08 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's verification is delayed for unknown reason. The complaint was closed as the player stopped responding.

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1 year ago

Blackmagic casino review - with drawl however they asking for verification which by then go ahead and did I sent all documentation over and plus more everything from address to proof bankcards proof of ID back and front which seemed a bit dodgy because they want to go back by still did it like a gullible fool and they kept replying back. They want more of each things and now I realise I’m kind of getting scam so then I realise from my bank account had taken money. Is that all the details now my bank I was getting scammed by these guys.. And they kept all my details and they charge my bankcard for other transactions. I tried to withdraw money but they kept going through verification of the various emails. Please do not joined this site. Spend your money on that they will ask if a lot of proof of ID like different forms and I fell for the tricks and they scammed me out of a lot of money from my bank card. As you can see from the other reviews. Everybody has been scammed. Please do not use this site. Please avoid this is a scam

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1 year ago

Hello acmh8914,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Black Magic Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you speak to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear acmh8914,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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