Black Lotus Casino - Player's payout has been delayed and the account locked.

I qon 5100 they took 4100 even though i

Met my 3500.playthrough

Well any ways , they said they sent payment ,i still havnt reiced payment yet , thsy said its in their finace groups hands , well they are giving me the run and now they have locked my account , and qantbrespo d

Dear jriptide38,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Yes i qas fully verified , ive been l

Playing at blaclotus

Over a yr qith out ever being able

To qith draw , finally i hit

And then rhey take 4100 of a 5100 even thoigh i made play through ,they juat locked my account ,i

Won the money on wish me

Luck slots .

Thank you very much, jriptide38, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Bey i can show hwere rhey said rhey paud i sent rhme. Pdf of my account statemwnt and they still qant pay and rhey locked my account rhis ia thedirst timw i wvwrtries to qithdraw

Hello, jriptide38!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Thats fine , i hope unget more from them than me

Hi Pavel

With regards to this query. We have received the bank statement from the player but it is a Skrill statement which we don't make payments to. The Finance team has requested a Metropolitan Bank Statement because this is the bank that we use to make our payments.

Please could the player send us this bank statement instead of the Skrill statement so we can take this matter further.

Regards

Black Lotus Casino 

Thank you, Black Lotus Casino!

jriptide38, please, send the above-mentioned statement and let us know how it will go.

They are trying tonuse the skrill card bs as a front , they know thwt skrill ard is the bank they said they sent it to too they are one and the same

jriptide38, please, submit the bank statement for your bank, not for the Skrill. Casino has already stated that they cannot accept and I cannot make them do that.

Meanwhile, Black Lotus Casino , are you sure that the option to withdraw via bank transfer will be available to the player? As far as I know, American banks do not accept international transfers.

That is the bank state ment itts apre paid card anz the bank that owns trhe card is through

The one they said there for the skrill transaction is the banknsgatement

Skrill ia ownes by metropoletin , i dont have acvount qith metro i have a count qith skrill qhich deals qith matro so my statemwnt is foing to say skrill

And the asino knows they habnt sent

Dime thats qhy they bloqung my phone up ,i mean if thwy sent pay

Ent qhy qohld they lock my account when i have vip and over 2 million points played tell mw that and the firat time i wvwr try to quth draw they lock

My avcount and dont pay

They called me wanti g to talk off of here

Hi Pavel

Please find the latest update regarding this query:

The call centre agent contacted the player over the phone regarding the unreceived funds. The player claims to only use Skrill - which we cannot accept - and doesn't have the Metropolitan Bank statement or account details. The agent reminded the player that he provided Metropolitan Bank information for the withdrawal. The agent explained that Finance cannot proceed without the requested bank statement. We're now at an impasse until the player provides the necessary documentation.

Regards

Black Lotus Casino

Thats all inhave isnskrill that held by metro but i dont have an account with metro ,so they o ly give me state ment drom my skrill account! I dont know why u cant understand the guy qhonwalk me through told me it had to benthe card ending in 8808 and untilld him he coundnt and hw verifies that card told menro put the skrill card number as acxount the routing number inuaed was for skrill so that tells me if u can use skrill u lien about sending anything unaint tsent nothing

U have the dicuments !! Yall arenlieing about sending anything and yr using that as afront

Guru tell thwm to send the pjone ci converations to u that are recorded from sence before may 2 till noq

Black Lotus Casino, please, can you state what bank details has player provided that can confirm that they have a account with the Metropolitan Bank? If it is only the card number, it must correspond to what you have said, because, as player already mentioned, Skrill is managed by the Metropolitan Bank.

jriptide38, meanwhile, please, tell us how have you learnt that the Skrill is managed by the Metropolitan Bank.

Hi Pavel

Please see the response that we sent to the player. Please advise if you are happy for me to upload the POP here.

We previously sent you proof of payment for the withdrawal paid. However, we haven't received any update from you about whether you've contacted your bank to inquire about these funds.

At this point, we kindly request that you reach out to your bank directly to follow up on the status of these funds. Your bank should be able to provide you with detailed information about the incoming transfer and its current status.

If you encounter any issues or require additional information, please don't hesitate to let us know. We're here to ensure a smooth transaction process.""

Regards

Black Lotus Team

jriptide38, please, send the proof of payment that you received from the casino to my e-mail: pavel.k@casino.guru.

Look inhave sent everythingbincan get ,look at the accountbnumber they sent to ehich is my skrill card number and they said they could send to

Prepaid so

If thats the case then they are lieing about send ing the payment and to

Which email

Are the refurning qjere they semt a payment to

Somwqhere but i havent anytbinv soand like i syalted beforw they keep

Saying about the bank i cant get anything about the banks account becauae my is skrill , which is carried by that bank but i have no account number or atament for thT bank name ,just that skrill is all they give me because thats the account inhave through them there for my states that come from them are the one i sent which shows everything that comes in and out of that account

They can send all the proof thwy say thwy have fact is i never got it or recieves it soninhave no

Reason eo beleive anything they say after closing my account adter the money ive spwnt quth them and rheir affiliates and never qith dreew anything untill now and this ia qhatbi get for spending thoisands of dollaars rhey are thieves and scammers

And if they cant except skrill why did there guy that was on the phone with me helping me tell me tomuse that card which he verified while i was the phone with him and hes the one that yold me to put the cardbnumbernas account on thenwoithdral form and me telling him it was skrill the entire time and he said trust the process!!

I

Sent it indont even knoqnqhat thwat account is number or anything

Pavel

,i

Do

Not have an account with metor what ever bank incant reach out to

Them

For

Any thing i

Dont have an accountbqith metro

jriptide38, so I understand correctly that the only payment method you have used is Skrill card and the only withdrawal information you have provided to the casino is the Skrill card number?

Yes

Because their guy called me and spent 2 hrs on the phone he qent through the cards inhad on fule andntild me it had to be that card which endes in 8808 that my skrill intold him i wouldnr qork

But thats the card he verified and he tyold me i had to use

jriptide38, please, send the Skrill statement for the period beginning with the deposit date and until now to my e-mail: pavel.k@casino.guru.