Hi Pavel
I have some good news 🙂
Chatted with Finance and they were able to see the $1000 was returned to our account.
The full $5100 was put back into the players casino balance for him to withdraw again, of which $1000 will be paid as per the original payout restriction. The rest of the balance will be confiscated.
We have unlocked the players account so he can login again to make the withdrawal. His account has also been restricted to BTC deposits, so if he wishes he can continue to deposit and play with us but only via BTC.
In terms of the withdrawal, he will need to select wire transfer and capture bank account details for an actual bank account (not anything linked to skrill!) and the payment will be made. Alternatively, if he has a BTC wallet, we can make payment directly to that. If he wants to go that route, he will need to put his BTC wallet address in the "bank account number" section of the wire transfer capture details, and in all the other fields he can just put Zero's so that the system accepts the details.
Kind Regards
Black Lotus Casino
Hi Pavel
I have some good news 🙂
Chatted with Finance and they were able to see the $1000 was returned to our account.
The full $5100 was put back into the players casino balance for him to withdraw again, of which $1000 will be paid as per the original payout restriction. The rest of the balance will be confiscated.
We have unlocked the players account so he can login again to make the withdrawal. His account has also been restricted to BTC deposits, so if he wishes he can continue to deposit and play with us but only via BTC.
In terms of the withdrawal, he will need to select wire transfer and capture bank account details for an actual bank account (not anything linked to skrill!) and the payment will be made. Alternatively, if he has a BTC wallet, we can make payment directly to that. If he wants to go that route, he will need to put his BTC wallet address in the "bank account number" section of the wire transfer capture details, and in all the other fields he can just put Zero's so that the system accepts the details.
Kind Regards
Black Lotus Casino