Black Lotus Casino - Player's payout has been delayed and the account locked.

I qon 5100 they took 4100 even though i

Met my 3500.playthrough

Well any ways , they said they sent payment ,i still havnt reiced payment yet , thsy said its in their finace groups hands , well they are giving me the run and now they have locked my account , and qantbrespo d

Dear jriptide38,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Yes i qas fully verified , ive been l

Playing at blaclotus

Over a yr qith out ever being able

To qith draw , finally i hit

And then rhey take 4100 of a 5100 even thoigh i made play through ,they juat locked my account ,i

Won the money on wish me

Luck slots .

Thank you very much, jriptide38, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Bey i can show hwere rhey said rhey paud i sent rhme. Pdf of my account statemwnt and they still qant pay and rhey locked my account rhis ia thedirst timw i wvwrtries to qithdraw

Hello, jriptide38!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Thats fine , i hope unget more from them than me

Hi Pavel

With regards to this query. We have received the bank statement from the player but it is a Skrill statement which we don't make payments to. The Finance team has requested a Metropolitan Bank Statement because this is the bank that we use to make our payments.

Please could the player send us this bank statement instead of the Skrill statement so we can take this matter further.

Regards

Black Lotus Casino 

Thank you, Black Lotus Casino!

jriptide38, please, send the above-mentioned statement and let us know how it will go.

They are trying tonuse the skrill card bs as a front , they know thwt skrill ard is the bank they said they sent it to too they are one and the same

jriptide38, please, submit the bank statement for your bank, not for the Skrill. Casino has already stated that they cannot accept and I cannot make them do that.

Meanwhile, Black Lotus Casino , are you sure that the option to withdraw via bank transfer will be available to the player? As far as I know, American banks do not accept international transfers.

That is the bank state ment itts apre paid card anz the bank that owns trhe card is through

The one they said there for the skrill transaction is the banknsgatement

Skrill ia ownes by metropoletin , i dont have acvount qith metro i have a count qith skrill qhich deals qith matro so my statemwnt is foing to say skrill

And the asino knows they habnt sent

Dime thats qhy they bloqung my phone up ,i mean if thwy sent pay

Ent qhy qohld they lock my account when i have vip and over 2 million points played tell mw that and the firat time i wvwr try to quth draw they lock

My avcount and dont pay

They called me wanti g to talk off of here

Hi Pavel

Please find the latest update regarding this query:

The call centre agent contacted the player over the phone regarding the unreceived funds. The player claims to only use Skrill - which we cannot accept - and doesn't have the Metropolitan Bank statement or account details. The agent reminded the player that he provided Metropolitan Bank information for the withdrawal. The agent explained that Finance cannot proceed without the requested bank statement. We're now at an impasse until the player provides the necessary documentation.

Regards

Black Lotus Casino

Thats all inhave isnskrill that held by metro but i dont have an account with metro ,so they o ly give me state ment drom my skrill account! I dont know why u cant understand the guy qhonwalk me through told me it had to benthe card ending in 8808 and untilld him he coundnt and hw verifies that card told menro put the skrill card number as acxount the routing number inuaed was for skrill so that tells me if u can use skrill u lien about sending anything unaint tsent nothing

U have the dicuments !! Yall arenlieing about sending anything and yr using that as afront

Guru tell thwm to send the pjone ci converations to u that are recorded from sence before may 2 till noq

Black Lotus Casino, please, can you state what bank details has player provided that can confirm that they have a account with the Metropolitan Bank? If it is only the card number, it must correspond to what you have said, because, as player already mentioned, Skrill is managed by the Metropolitan Bank.

jriptide38, meanwhile, please, tell us how have you learnt that the Skrill is managed by the Metropolitan Bank.

Hi Pavel

Please see the response that we sent to the player. Please advise if you are happy for me to upload the POP here.

We previously sent you proof of payment for the withdrawal paid. However, we haven't received any update from you about whether you've contacted your bank to inquire about these funds.

At this point, we kindly request that you reach out to your bank directly to follow up on the status of these funds. Your bank should be able to provide you with detailed information about the incoming transfer and its current status.

If you encounter any issues or require additional information, please don't hesitate to let us know. We're here to ensure a smooth transaction process.""

Regards

Black Lotus Team

jriptide38, please, send the proof of payment that you received from the casino to my e-mail: pavel.k@casino.guru.

Look inhave sent everythingbincan get ,look at the accountbnumber they sent to ehich is my skrill card number and they said they could send to

Prepaid so

If thats the case then they are lieing about send ing the payment and to

Which email

Are the refurning qjere they semt a payment to

Somwqhere but i havent anytbinv soand like i syalted beforw they keep

Saying about the bank i cant get anything about the banks account becauae my is skrill , which is carried by that bank but i have no account number or atament for thT bank name ,just that skrill is all they give me because thats the account inhave through them there for my states that come from them are the one i sent which shows everything that comes in and out of that account

They can send all the proof thwy say thwy have fact is i never got it or recieves it soninhave no

Reason eo beleive anything they say after closing my account adter the money ive spwnt quth them and rheir affiliates and never qith dreew anything untill now and this ia qhatbi get for spending thoisands of dollaars rhey are thieves and scammers

And if they cant except skrill why did there guy that was on the phone with me helping me tell me tomuse that card which he verified while i was the phone with him and hes the one that yold me to put the cardbnumbernas account on thenwoithdral form and me telling him it was skrill the entire time and he said trust the process!!

I

Sent it indont even knoqnqhat thwat account is number or anything

Pavel

,i

Do

Not have an account with metor what ever bank incant reach out to

Them

For

Any thing i

Dont have an accountbqith metro

jriptide38, so I understand correctly that the only payment method you have used is Skrill card and the only withdrawal information you have provided to the casino is the Skrill card number?

Yes

Because their guy called me and spent 2 hrs on the phone he qent through the cards inhad on fule andntild me it had to be that card which endes in 8808 that my skrill intold him i wouldnr qork

But thats the card he verified and he tyold me i had to use

jriptide38, please, send the Skrill statement for the period beginning with the deposit date and until now to my e-mail: pavel.k@casino.guru.

Ok pavel

I have sent it

To u cbeck ur email

Black Lotus Team, may I ask once more: haw have you learnt that the player has an account with the Metropolitan Bank? Also, there must have been a verification deposit from this account for you to have a possibility to send money there. Is it possible for us to see the proof of such deposit? Transaction history or any similar document will fit. You can send it to my e-mail: pavel.k@casino.guru.

Hi Pavel

I have sent through the POP showing that payment has been made. Please be aware that we adhere to what is on the account/system regarding payments.

Please let me know what other information you require.

Regards

Black Lotus Casino

Black Lotus Casino, the general problem in this situation is that we cannot determine if the withdrawal has been sent to the correct bank account. Player claims to only using Skrill for depositing and that they do not have an account with the Metropolitan Bank, to which we can receive no proof from the player. Simultaneously, we see the proof of payment which was sent to the bank account in the name of the player. I am inclining more to the scenario where the player has used the Metropolitan bank account for depositing and now, for some reason, claims the opposite. To see that the player has deposited from the account to which you have sent the withdrawal, we need to see that proof of deposit either from your internal financial system or from the player's transaction history from their casino account. Also, the scenario where it was a mistake from the casino side and money has been sent nowhere is also probable, but I will be inclining to this scenario only in case you will not provide me with any proof on how you received information about player having Metropolitan bank account. Of course, in such case the complaint will be closed as unresolved and the Safety Index may be affected. You are always free to provide the requested proof to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, not even with the player.

Pavel -i have them

A out skrill finally sent me some info thatbi requested and it is for the casino blacklotus -i would apprecialte it if unwould kinda help me with this isssue there for theres no misaking i have a letter from skrill and i would like to email i to u and let u talk to blacklotus on gow to proceed becauae i have talked to them ounce before because skrill has been investigating and they have the funds -i appologize to the casino for this issue but like insaid they do not accept 3rdparty transfers they are asking for black lotus to send a bank staememt fromthe issuing banknso they can issue a refund to the casino or that they can initiate a recall on the funds and resend it to me another way

Pavel

I have sent u an email

jriptide38, I have received your e-mail and read it thoroughly. From it I have understood that you need to send the Proof of Payment, which you have received from the casino and sent to me multiple times, to the Skrill team, so they can send these funds back to the casino. Then you will need to make a withdrawal once more, this time to the bank account. Please, let me know when you will do so and when you will receive confirmation from Skrill that they have processed the transfer back to the casino.

No they are wanting the casino to verify the account in which it came so they can send it back i cant verifiy the casino accountthey havento do that

I have asked black lotus to help with this because they need the account in which the money was sent from which only blacklotus knows and i was tild no they wouldnt do

It

Skri qill not process bacak to asino wirh out them varifying the account from which it came skrill said either they can verify dona recall on the funds and then casinoncould send it to

Thr right account maybe

jriptide38, please, send this document in PDF to the Skrill team. This is what they have requested in their mail to you. Also, this will solve the problem with them verifying the casino account because there are casino account information in the document.

Tanks pavel

But if indo this is the casinongoing tonsend me my money becauaenskrill is going to

Send it back to them

And im

Afraid the casinonisnt going to resend it to me

Well, given that you cannot receive your money from Skrill at the moment, I think you have nothing to lose and it is at least worth a try.

I will give it to them

But inhope thses ppl will send it to me because they locked my account rhis was the first time

I ever tried to

Qithdraw and i sspent thousaands T that casino thinking they were good

jriptide38, has there been any news from the Skrill team or from the casino?

No not yet seems neither one gives a dang

Please, let us know when the Skrill contacts you.

Iwill

Hey pavel

I contacted skrill they are fixing to initiate the return of funds to the casinonblack lotus is there anyway uncan help me facilitae them sending my funds back to me

Of course, we will ask them in this thread to send the funds back to you using the payment method that will be available.

Thank pavel

jriptide38, has the Skrill team sent you any information on the return of the funds?

I just talked with them

The

Other day i am foi g to contact thme

Today

jriptide38, has there been any news?

Yes sir

This is the proof it was sent back to them

But i have herd nothing

Thank you, jriptide38!

Black Lotus Casino, please, confirm when you receive the funds and let us know what payment method can the player use to withdraw them.

Morning Pavel

Apologies but I have been on leave.

I have sent this through to the payments team and await their response.

I am concerned that I may not make the time period allocated to get this information to you but I will try my best.

Kind regards

Black Lotus Casino

Thank you for your effort! We will wait as long as necessary.

Hi Pavel

I have some good news 🙂

Chatted with Finance and they were able to see the $1000 was returned to our account. 

The full $5100 was put back into the players casino balance for him to withdraw again, of which $1000 will be paid as per the original payout restriction. The rest of the balance will be confiscated. 

We have unlocked the players account so he can login again to make the withdrawal. His account has also been restricted to BTC deposits, so if he wishes he can continue to deposit and play with us but only via BTC. 

In terms of the withdrawal, he will need to select wire transfer and capture bank account details for an actual bank account (not anything linked to skrill!) and the payment will be made. Alternatively, if he has a BTC wallet, we can make payment directly to that. If he wants to go that route, he will need to put his BTC wallet address in the "bank account number" section of the wire transfer capture details, and in all the other fields he can just put Zero's so that the system accepts the details. 

Kind Regards

Black Lotus Casino

Thank you very much for good news, Black Lotus Casino!

jriptide38, please, let us know which method would be more suitable for you!

I have an account i cangive u that should except what do

U need

Heybi tried gettinv back o my account and it says i have to register a card but i want let ao they are gojng to have to contact me to getg this qhere i an airh draw because im not doing this through bit coin.

Hey pavel i have tried 3 tims ti

Initiate with drawl but sence they restricted me to

Bit coin only it want let me qithdrawl because i have ton verified a card which i gave no option to do now and i am not doing bit coin for this transaaction this was qay before that so please ask them to open so i can withdraw they never have to qorey avout me playing at that xheating casiono or any of there iffiliates i have almost over million points at that one asino alone not to mintion the others they have and tbey think im gonna keep playong with them please

jriptide38, do you have a bank account? Not a Skrill account or any other payment provider, just bank?

I have a banknaccountb

And theybe cept international transfers

So, you, in your casino account you need to go to withdrawal, select wire transfer and capture bank account details for an actual bank account and then it must be all. If you will feel that you are doing something wrong and not filling out what you need, try to communicate with the chat, I think they will be of better help to you than I.

There is nonoption for any of that in my account on there it want let me do anything and they know this there is no optuonunderwithdralw for wire trans fer becasue they have the account restricted ,but

It want lete

Di anytbing with out card i mean if u want ill give u my log in and let u see

They want !