BitStarz Casino - Withdrawal of player's winnings has been delayed.

I cashed out two days ago and the transaction is still pending. Customer service said they are having an issue with their payment wallet and the withdrawals are stuck on pending. they do not know how long or even when my withdrawal will be processed.

Dear reneesanjose10,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi there,

Just wanted to chime in here as well.

Are you sure the amount is correct? Because I don't see any withdrawals initiated by the player with that amount.

Perhaps you could send us a transaction ID of the withdrawal in question so we can verify?

Olle

Dear reneesanjose10,

Have you received your withdrawal from the casino yet?

Dear reneesanjose10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.