A player from the UK deposited money several times into the casino but did not receive any payouts. The player also complained about rude customer service and wanted their money back. We requested additional information from the player to investigate the issue, but the player did not respond. As a result, the complaint was rejected due to lack of response.
BitStarz Casino - Player’s withdrawals are being delayed.
Amount: €450
BitStarz Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
5 months ago
This casino not pay I deposited several time but never pay I contacted with support but very rude and never solve my problem I want my money back I will complain to wverywhere I will not stop I will complain curao cao gambling lıcence in the end!
Public
Public
5 months ago
Dear Ares35,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Could you please clarify the dispute value (€450)? Is this the amount of funds you are unable to withdraw?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
