BitStarz Casino - Player's withdrawal verification is delayed due to bank privacy policy.

Bitstarz refuses to accept that my bank does not include account numbers on this bank statements because it's a privacy concern and only includes the last six digits of my card number I can't do anything about that I cannot change that I cannot get them to modify that that's just the way it is and not all banks are the same and refuses to accept this. So they won't verify my deposit to allow the withdrawal so I've reached an impasse

Dear wguy590,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that the casino refuses to accept your bank statement because your bank account number is not shown there?

Have you communicated this issue with customer support? What was their suggestion?

Have all your other documents been approved and verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I do know for a fact that the only thing they want and will accept is a bank statement with my account number on it I cannot provide them with something that my bank does not provide me with, it's against their policy to put the banking account number on the statement because of privacy concerns and fraud. So what they do is they put your banking card number on there but only the last six digits.

I've had many many many communications with customer support and they refused bend on any of it up until recently when they said they would open a ticket but I mean I have very little faith in it going through because they've shown that they're not really willing to do anything about it.

As for it the rest of my verification every last thing is done except for that and I don't see why it's necessary, I have the email from interact e-transfer that shows my email and the amount and the reference number for the exchange which they have as well. Plus even on their website where I'm supposed to submit the documents It doesn't even say that I need that, says it must contain and display who the deposit went to which was Gigadat And it says that it must contain the amount and the date of which it was paid and I showed them that with the email from the etransfer as well as from my bank account and they won't accept it.

I will upload both documents of the email where it shows information as well as their own website screenshot where it shows what I am require to provide them

What they want is in contradiction to what their website says they need, they're doing this deliberately! It's worth noting that they declined all this documentation as not being sufficient despite it completely adhering to what is required from their own website and the submission requirements posted at the point of submission

Please hold off on this case I believe I've solved it with their support

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.