BitStarz Casino - Player has been accused of opening multiple accounts.

I won and was super excited when bitstarz blocked my account and ultimately suspended it with no explanation or response. I went on casino meister to file a complaint since bitstarz owes me thousands of dollars and after receiving my Identification stopped responding all together. Due to the response they gave the other site which also disabled my account without even giving me the opportunity to figure out with is happening. They believe I have multiple accounts which isn’t true but is why I haven’t used bitstarz in the past due to hearing people not getting paid out. how ever I am using a phone that my children’s father previously had without thinking he had bitstarz so I couldn’t make my own apparently. I have had 8 different people (I can show you each one of their ids) who have stayed with me in the last year and all of us use online gambling sites when we are relaxing. I never was told that because of this the casino can just say ha gotcha when you won. This isn’t fair and is crap they can take my money but I don’t deserve my winnings? I put ny money in knowing I probably would be donating it. But thanks to casino gods I actually won the money I needed and. Didn’t think I’d ever be able to make even working 2 jobs to support my 2 kids alone after loosing my parents husband and twin in the last 2 years and battling cancer. It was like a god sent on the anniversary of my dads death. So for me to get that ripped away over using a used phone is crap. You guys literally handed me prays and then kicked me in the face and I’m not standing back up from this one you stole my hope for this world for everything over some penny change that I’m sure my roommates and my baby’s dad gave you 16009x that amount this year.

Dear kyburns453,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do you and your friends share any of the following: household or email address, telephone number, same payment method, IP, or device? Was your account previously verified?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela 

Dear kyburns453,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.