Bitsler Casino - Player's withdrawal is delayed due to pending verification.

bitsler , no get welcome bonus , withdrawal 270 USDT , on hold ,

account verification , send ID Card , driver card , face verification,

from April 22 , about 10 days , still pending , contact online service ,

they said don't have an estimate time for when the documents will be analysed.

Dear michaelhohenstern243,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you provided all the required documents as soon as possible and in the correct format? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

April 22 , i scan bitsler provided QR , online send ID card , drivers card ,  face verification , correct format,

at first , they said verification about 24-72 hour , now is 10 days , my account still pending verification.

online service answer

Thank you very much, michaelhohenstern243, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you michaelhohenstern243 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Bitsler Casino for their help in resolving this complaint. We would like to know what is the issue with the verification and what can we do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

over 22 days, still pending ......

25 days , still pending verification ! I writing a review in Trustpilot , they removed my review , i reply and send documents , but no use , still remove !

May 17 , canceled my pending verification , re verification ， 2 days have passed , still pending ！

SAFETY INDEX :HIGH 8.8/10 ， I hope you can lower this index , this is a lies ! total about 30 days , still pending verification , I cannot withdraw funds ！avoid , avoid , avoid , I swear I didn't violate the rules, otherwise I'll die. This is a scam company ! trustpilot removed my review , i send document proof , no reply!

trustpilot , i just said , Account kyc verification over 30 days , still pending!

can not to withdrawal ! only this review , they removed , said , In this case, your review of bitsler.com has been flagged because we couldn’t verify its authenticity, and on that basis we’ve removed your review from our platform.

Dear michaelhohenstern243, I was contacted by the casino affiliate and they have requested more time to process your issue due to internal changes in the company. I will give the casino another 7 days to respond and will keep you informed about any developments. Thank you for your patience during this time!

Dear User,

We hope this message finds you well. We are writing to inform you that, upon review of your submitted documents in collaboration with our third-party provider, it appears that the driver’s license you have been providing is expired.

In order to proceed with the necessary processes, we kindly request that you upload any valid government-issued ID or passport. This is crucial to ensure the accuracy and validity of our records.

We appreciate your prompt attention to this matter. Thank you for your understanding and cooperation.

Best Regards,

I sent both my ID card and driver card together , And the validity period of the driver' card is long-term ，the validity period of the ID card is until December 16, 2035

just like this ? find a excuse ? Wait until the last moment of the countdown ?

This is a perfunctory statement !

Dear CasinoGuru,

I am writing to update you on the status of the document submission process for one of our players. Regrettably, the individual has only provided an expired driver's license that was issued 20 years ago. We have not yet received the necessary documents that meet our compliance guidelines.

We are currently awaiting the player's submission of the appropriate and valid documentation. Our team is committed to upholding the highest standards of compliance and we appreciate your understanding in this matter.

Should you have any inquiries or require further details, please feel free to reach out.

Warm regards,

Frank

Compliance Manager

Bitsler.com

issued 20 years ago?

joke! ! !

do you know Chinese ID card and driver card validity period?

Rubbish, what a lame excuse. Which eye of yours saw the thing from 20 years ago?

The first verification took 25 days, and the verification was unsuccessful so it was cancelled. The second verification took another 5 days and was also unsuccessful so it was cancelled. Today is the third verification, and the customer service said the same thing: it’s just a matter of waiting!

The website also supports Chinese. Since you don’t understand Chinese characters, turn off Chinese support as soon as possible! ! ! !

If you do not support Chinese identity verification, please exclude the Chinese region immediately and do not scam here!

I confirm use Bitsler online verification send government issue ID card and selfie !

Validity period: December 16, 2015 to December 16, 2035

Bitsler lies!!!

Yesterday, my third time sending identification documents!

about 40 days ! still ...

10000% scammer! trustpilot 4.2 , These are all fake scores！

The third KYC verification was cancelled 72 hours later

Now they are asking me to re-verify for the Fourth time

It's like this, looping endlessly

Now I don't want to verify, let's just buy coffins for you with this 300 USDT!

Please end the complaint, administrator!

Please end the complaint, administrator!

Please end the complaint, administrator!

10000% scammer! Trustpilot 4.2, these are all fake!

The third KYC verification was cancelled again after 72 hours

Now I am asked to verify for the fourth time...

It's an infinite loop.

Now I don’t want to verify it anymore, just consider this 300 USDT as buying your coffin!

Please admin close the complaint!

Please admin close the complaint!

Please admin close the complaint!

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.