BitKingz Casino - Withdrawal of player's winnings has been delayed.

I made a deposit of $30 by interac transfer. I finally won $6700 when I send the document to do my ID verification, it cancels my withdrawal because they are missing my proof of payment. I send all possible documents (email confirmation of my interac Desjardins transfer with the reference number and the date Saturday June 15, 2024. I send my account statement for the month of May to show them my account information (I do not yet have the statement for June 2024 because I will only have it at the beginning of July). I send them the photo of the proof on my account that the interac transfer was sent to their email but the date is . for June 14, 2024. I called my bank and they told me that the weekend from Thursday to Sunday the dates are not precise so, I am sending proof that the date of the operations is on the weekend. is not precise). I manage to find my operation dates by mentioning June 15, 2024. I see the $30 Interac transfer but it is listed as May 14 anyway. In short, the bank tells me that with the reference number they can see my transfer very clearly on the date and time. Saturday that my withdrawals are Cancelled and the verification is done once in 24 hours so it is very long and very disappointing to know that with all the proofs, my verification should since be approved. hoping everything works out.

Dear Catherinepie8,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

never play at Bitkingz casino. They do not accept my documents it has been 10 times that they have refused my documents I had won $7000. they will never pay.

Dear Catherinepie8,

Have you received your withdrawal from the casino yet?

Dear Catherinepie8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.