BitKingz Casino - Player's deposit is unrecognized.

I deposited 148.6 TRX, which is roughly equivalent to 20 dollars, using the bonus code 80FTLT, but the deposit never arrived. I didn’t notice that the minimum deposit amount is 150 TRX. Yes, it’s my fault for not being attentive. I contacted the online chat support asking to either return my deposit or credit it to my account. I also provided the transaction hash and a screenshot of the deposit. The chat operator responded with nonsense, stating that the deposit was below the minimum required amount and therefore was not credited. The chat operator clearly doesn’t understand how cryptocurrency works. If I sent TRX to their address via the Tron network, they would have received it 100%. It can also be tracked using the transaction hash. I was simply told to say goodbye to my money. This is the first time I’ve encountered such absurdity. I am asking the forum administrators for help in resolving my issue. Thank you in advance.

Dear her20145,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, it is hard and sometimes impossible for casinos to trace cryptocurrency deposits if players didn't send them correctly and we cannot penalize casinos for it. Instructions regarding the minimum allowed deposit are clearly visible in the deposit section.

I am afraid that your deposit is lost and in this case, we are not able to help as this is clearly not the casino's mistake. Please let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your reply and understanding.

Best regards,

Veronika

I sent funds to the casino wallet. Cryptocurrency is a unique and public currency. I specifically told them the transaction hash and provided a screenshot with the transaction data. I sent my trx to their specified address, as if I sent them to my trust wallet. This money can be tracked right now. It will take a couple of minutes. What is the problem with the casino returning them to me. The minimum deposit for the bonus was $ 20, and I sent $ 22 and they disappeared. Let them return it to my wallet if they refuse to credit it to the balance. I can send any evidence that I replenished the account.

Please note that every payment method has specific minimum deposit limits. When you select Tron as your deposit method, the minimum necessary deposit amount of 150 TRX is clearly visible.

I'm sorry but since you deposited less than the minimum required amount, your deposit was most probably lost and the casino did not receive it. In an ideal scenario, software should prevent players from depositing an amount less than the minimum allowed. However, we cannot force casinos to implement this. The information with the minimum deposit is shown on the website and it's the players' responsibility to ensure they meet all requirements on the website before depositing.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.