BitKingz Casino - Player’s deposit has never been credited into his account.

Deposited via interac at this casino on Jan 5th. Stayed pending for 24hrs. Now says rejected even tho it was confirmed by gigadat (interac) to have been deposited to the casino and it was sent from my bank account. No help from live chat. No emails. Support is non existent at this site absolutely no help from anyone. All I want is my deposit credited to casino account or refunded back to me

Dear justinmac1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you tried contacting your payment provider? If your deposit has never been credited to your casino account, the best thing I would recommend is contacting your payment provider, as this is a standard procedure. The payment provider needs to investigate what happened to your funds, but bear in mind, that it’s a complicated process that takes one month approximately.

Please let me know if there is anything else I could do for you in the meantime.

Best regards,

Kristina

please see screenshot. Gigadat confirmed on the day of deposit that is was successfully sent to the casino

So as you can see. The funds were taken from my bank account and successfully deposited to casino as confirmed by gigadat via interac. Gigadat confirmed this and said it's on the casinos side and to deal with them but they have not responded. They basically have just stolen my money.

Thank you very much justinmac1 for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

We will now try to contact the casino and ask them to join here to help us resolve your issue.

Ok I have not heard one word from this casino about the issue. Not one email. It's been a total joke. Deposit went from my bank account (interac) and confirmed by gigadat to have been successfully deposited to this casino on Jan 5th. I play on many online casinos and always deposit via interac and have never had this issue with any other casinos. Seems like a rogue site with zero customer service

Unfortunately, we haven't receive any answer from the casino yet either. Please note if we won't get any respond within the next 7 days, the complaint will be closed as unresolved, which could lead to casino's rating deduction,

Dear all,

we are informing you that based on the player's communcation with our support team the investigation was started immediately on January 6.

On January 16 the status of the payment was eventually confirmed as successful, after that the money appeared on the player's balance and were played by the player. And the next day the player's account was closed based on his request.

Dear justinmac1,

Could you please confirm what the casino posted? Or in order to close the complaint faster, I would like to casino to send us an evidence of their statement that the player's deposit was successful and the balance was played. Thanks in advance.

Dear Nick,

could you please provide an email, and we will send the evidences. thank you.

Please send it to nikolas.b@casino.guru.

Thank you in advance.

Hello, Nick,

the evidences have been sent. let us know if anything else is needed, thanks in advance.

Thank you for sharing all the necessary information. From the e-mail received from the casino we were assured that the withdrawal was send to the player successfuly. We want to thank you for your cooperation, we really appreciate it. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru