The player from Brazil had expressed dissatisfaction with an online casino, citing unfulfilled promises and inconsistent excuses. The complaints team had attempted to gather additional information from the player to better understand and address the issue, but the player failed to respond to their queries. As a result, we had to reject the complaint due to insufficient information. However, the player was welcome to reopen the case at any time if they wished to provide more details.
BitKingz Casino - Player dissatisfied with incoherent excuses from Casino.
Amount: 60 R$
BitKingz Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
5 months ago
Translation
Terrible casino
They don't keep their promises
They make up incoherent excuses in their favor
Automatic translation:
Public
Public
5 months ago
Dear luizguilherm,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
- Has your Casino account been successfully verified in the past?
- Did you accumulate your winnings with or without an active bonus?
- Is your account currently accessible?
- If there is any relevant communication between you and the casino that might provide insight into this issue, please promptly forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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5 months ago
Dear luizguilherm,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
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