The player from Australia is highly dissatisfied with the overall casino experience. We’ve rejected this complaint in our system due to a lack of evidence.
BitFiring Casino - Player’s complaining about overall casino experience.
Amount: A$50
BitFiring Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
1 year ago
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2 years ago
The website is bogus, games stopped and wiped features, no reply to email, chat box doesnt work. very sad.
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2 years ago
Dear julieanne2009,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with supporting evidence to petronela.k@casino.guru?
Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
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2 years ago
Im sorry unfortunately i didnt screenshot any evidence. The game kept stopping and i never got my feature reinstated. I tried to email them and was sent a unable to deliver reply. The chat feature doesnt work.
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1 year ago
Dear julieanne2009,
Please understand without supporting evidence it would be close to impossible to confront the casino. If you come across anything that would help us to support this case, please do not hesitate to contact us in the future and we can reopen this thread again. I wish I could be of more help. Thank you in advance for your understanding.
