The player from Australia is highly dissatisfied with the overall casino experience. We’ve rejected this complaint in our system due to a lack of evidence.
BitFiring Casino - Player’s complaining about overall casino experience.
Amount: A$50
BitFiring Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
BitFiring Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 years ago
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2 years ago
The website is bogus, games stopped and wiped features, no reply to email, chat box doesnt work. very sad.
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2 years ago
Dear julieanne2009,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with supporting evidence to petronela.k@casino.guru?
Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
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2 years ago
Im sorry unfortunately i didnt screenshot any evidence. The game kept stopping and i never got my feature reinstated. I tried to email them and was sent a unable to deliver reply. The chat feature doesnt work.
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2 years ago
Dear julieanne2009,
Please understand without supporting evidence it would be close to impossible to confront the casino. If you come across anything that would help us to support this case, please do not hesitate to contact us in the future and we can reopen this thread again. I wish I could be of more help. Thank you in advance for your understanding.
