Bitcoincasino.us - Player disputes bonus violation claim after winnings are confiscated.

I had won 0.03 btc and after requesting a withdrawal the manager decided to lock my account and email me about a made up "bonus" now that i won and want my money. I will attach the screenshots showing there was no bonus of any kind on the date when i won 0.03 btc. The manager completely made this "bonus" up to try and steal my winnings. Oh and the day before , they took my dogecoin deposit and refused to credit anything to my account , UNTIL : after the manager stole my 0.03 btc.. then magically my small dogecoin deposit showed up. They are a ioke please help me recieve my Bitcoin winnings

Jul 25, 2023 at 6:52 AM

From: VIP Team <vip@bitcoincasino.us> To: a p <a******@yandex.com>

Hello!

I am contacting you regarding your latest win and cashout. The fact is that you exceeded the maximum allowed bet with the bonus - it is 0.00026 BTC.

Kindly ask to check paragraf 24 https://www.bitcoincasino.us/bonus-terms-and-conditions

And unfortunately, exceeding this maximum bet is a very serious violation.

But I don't want her to become a stumbling block between us. What do you say if I offer you a bonus to smooth this situation and try your luck?

Best regards, Tom

Dear Austinpap1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bitcoincasino.us.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise since when are you a player of this casino?
• Have you received any bonuses prior to the 20th of July in this casino? Did the casino explain which bonus was supposed to be active on your casino account when the 'violation' occurred?
• Do I understand correctly your winnings come from the deposit of BTC 0.00155598 made on the 24th of July?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Over 2 years I’ve spent a lot at the casino. There was no active bonus on the account the manager completely made it up , this isn’t the first time he’s tried to take my winnings. Attached is the bonus history from 07/19-07/25 and the last bonus I had was expired on 07/19. I know for a fact I didn’t have an active bonus when I won this BTC. I checked my account as I always do before I play

Thank you, I hope you can help

I would like the 30mbtc returned to my balance

Thank you very much, Austinpap1, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Bitcoincasino.us to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello, Austinpap1!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

more bullshit

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team