HomeComplaintsBitcoincasino.io - Player was accused of fraud.

Bitcoincasino.io - Player was accused of fraud.

Amount: $890

Bitcoincasino.io
Safety Index:Below average
Submitted: 15 Jan 2020 | Case closed : 03 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player won 980 mBTC and made a withdrawal request, but the casino accused her of fraud. We rejected the complaint because the player didn't respond to our messages and questions.

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Public
4 years ago

I hawe won 980 mBTC, but after I requested a payment, I was accused of fraud ....

 

Bitcoincasino.io = SCAM

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4 years ago

Dear player,

Thank you for contacting Casino Guru. I’m sorry to hear about your bad experience. To be able to help you, we will need more information. Could you please send us any evidence (screenshots, emails, chats with the casino support) regarding the issue that could be helpful?

Best regards,

Peter

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4 years ago

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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