Bitcoincasino.io - Failed self-exclusion.

Hi i played at bitcoincasino.io , i have blocked myself from all gambling sites and almost all casinos that dama casino owns becouse off gambling addction. But stil i could make a deppoiset in this casino that is owend by dama casino (450euro in just coupen off hours) . I have proff that the casinos work under the same license and i have proff that i have close my acount from there casinos. they cant say that the are "sepret casinos" , i have proff off that to , that they work under the same licens. i have closed myself from almost all dama casinos and they have told me that i never can play at Any dama casino, wich they didnt fullfil there promise. Hope you can help me. Thank you !

Dear Mushda62,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. I have checked the Responsible Gambling section on the website (https://www.bitcoincasino.io/responsible-gaming), and this is what I found:

"Self-Exclusion Limit. You can set your Self-Exclusion Limit for 6 months, 9 months, or 1 year. Upon doing so your user account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds. Please note that if you are self excluded from the casino for indefinite period of time, the funds remaining on balance will be paid according to the casino limits. If you are self excluded for a definite period of time, the funds remaining on balance will be paid according to the casino limits only when a period of self exclusion expires

Self-exclusion by request. You may contact our Support Team at support@bitcoincasinoio.com and inform us about your decision to stop gambling at the website for a certain period of time. We will take all measures to block your access to the website and make sure that you receive no promotional materials."

As you can see the casino offers self-exclusion via player's account as well as via self-exclusion requests. Have you requested self-exclusion specifically from this website?

Please, forward me your self-exclusion request together with any other relevant communication between you and the casino. My email address is kristina.s@casino.guru. 

I will be waiting for your reply patiently.

Best regards,

Kristina

Jag har stängt av mig från alla dama casino och casinot har lovat mig.

Mushda62, thank you for your reply and email. From all the provided information, it is quite clear that casinos are not sister casinos, and I haven't found anywhere in the T&Cs that if you self-exclude from one Dama casino, the self-exclusion is valid in all other casinos.

I am afraid that if you haven't requested self-exclusion from Bitcoincasino.io, I apologize, but there is not much we can do.

this is one off dama casinos they are conected. I won one time but they did not pay and returned the money.

Mushda62, those casinos operate on the same platform, but that doesn't necessarily mean that they are sister casinos that share personal information about players. Unfortunately, since you didn't request self-exclusion from this casino directly, there is not much more we can do. However, you can always try contacting the licensing authority.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.