Светлана, a player from Ukraine, is complaining that the Bitcasino.io Casino blocked her account without providing any evidence of her having multiple accounts.
Bitcoincasino.io - Account suspended because of multiple account accusation.
Amount: 3,392 руб
Bitcoincasino.io
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.8
Bitcoincasino.io has a Safety Index of 5.8, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Hello Светлана.
Thank you very much for submitting your complaint. We are sorry to hear about your situation. Do you agree with Casino Guru contacting the casino about this issue?
Public
Public
4 years ago
Hello Светлана.
Thank you for providing us with the information we requested. We will now try to get in touch with the casino.
Public
Public
4 years ago
Translation
Hello Svetlana and Bitcoincasino.io Casino.
We have received this message from the player:
I have wifi. That is, if my boyfriend and I want to play in the same casino, then do we need to leave home? What kind of nonsense? There are no problems with other casinos! We play all the time! We even have different phone brands, they have it displayed! Is this casino special? If necessary, my boyfriend will provide his documents to prove his identity.
English translation:
I have wifi. That is, if my boyfriend and I want to play in the same casino, then do we need to leave home? What kind of nonsense? There are no problems with other casinos! We play all the time! We even have different phone brands, they have it displayed! Is this casino special? If necessary, my boyfriend will provide his documents to prove his identity.
Unfortunately, we're forced to reject this case because the player has clearly breached T & Cs. Svetlana, in most of the casinos, it is strictly forbidden to play from the same household / IP. We recommend you to choose a completely different casino than your boyfriend. You may also have difficulties in other casinos when you request withdrawal (sometimes only with bigger winnings).
Best regards, jozef
Automatic translation:
