HomeComplaintsBitcoincasino.io - Account suspended because of multiple account accusation.

Bitcoincasino.io - Account suspended because of multiple account accusation.

Amount: 3,392 руб

Bitcoincasino.io
Safety Index:Below average
Submitted: 30 Dec 2019 | Case closed : 28 Jan 2020
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

4 years ago

Светлана, a player from Ukraine, is complaining that the Bitcasino.io Casino blocked her account without providing any evidence of her having multiple accounts.

Private
Private
4 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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Public
4 years ago

Hello Светлана.

 

Thank you very much for submitting your complaint. We are sorry to hear about your situation. Do you agree with Casino Guru contacting the casino about this issue? 

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Public
4 years ago
Translation

Hello. Of course I agree!

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Automatic translation:
Public
Public
4 years ago

Hello Светлана.

 

Thank you for providing us with the information we requested. We will now try to get in touch with the casino.

Waiting for approval
Waiting for approval
4 years ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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Public
4 years ago

Hello, Светлана.

 

Are you aware of having duplicate account? 

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Public
4 years ago
Translation

Hello Svetlana and Bitcoincasino.io Casino.

We have received this message from the player:

I have wifi. That is, if my boyfriend and I want to play in the same casino, then do we need to leave home? What kind of nonsense? There are no problems with other casinos! We play all the time! We even have different phone brands, they have it displayed! Is this casino special? If necessary, my boyfriend will provide his documents to prove his identity.

English translation:

I have wifi. That is, if my boyfriend and I want to play in the same casino, then do we need to leave home? What kind of nonsense? There are no problems with other casinos! We play all the time! We even have different phone brands, they have it displayed! Is this casino special? If necessary, my boyfriend will provide his documents to prove his identity.

Unfortunately, we're forced to reject this case because the player has clearly breached T & Cs. Svetlana, in most of the casinos, it is strictly forbidden to play from the same household / IP. We recommend you to choose a completely different casino than your boyfriend. You may also have difficulties in other casinos when you request withdrawal (sometimes only with bigger winnings).

Best regards, jozef

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