The player from the UK was able to create multiple new accounts, deposit, and play in the casino despite being self-excluded. After considering all relevant facts, including the player's breach of the Terms and Conditions by creating multiple accounts as well as the fact that we believe that no errors were made honoring the player's self-exclusion on the casino's side, this case was closed in favor of the casino.
Bitcoin.com Games Casino - The player's self exclusion was ignored.
Amount: £1,826
Bitcoin.com Games Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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