The player from the UK was able to create multiple new accounts, deposit, and play in the casino despite being self-excluded. After considering all relevant facts, including the player's breach of the Terms and Conditions by creating multiple accounts as well as the fact that we believe that no errors were made honoring the player's self-exclusion on the casino's side, this case was closed in favor of the casino.
Bitcoin.com Games Casino - The player's self exclusion was ignored.
Amount: £1,826
Bitcoin.com Games Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.2
Bitcoin.com Games Casino has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
