HomeComplaintsBitcoin.com Games Casino - The player's self exclusion was ignored.

Bitcoin.com Games Casino - The player's self exclusion was ignored.

Amount: £1,826

Bitcoin.com Games Casino
Safety Index:High
Submitted: 29 Dec 2021 | Case closed : 07 Mar 2022
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

2 years ago

The player from the UK was able to create multiple new accounts, deposit, and play in the casino despite being self-excluded. After considering all relevant facts, including the player's breach of the Terms and Conditions by creating multiple accounts as well as the fact that we believe that no errors were made honoring the player's self-exclusion on the casino's side, this case was closed in favor of the casino.

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This post has been made private by Casino Guru, as requested by the casino.

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This post has been made private by Casino Guru, as requested by the casino.

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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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2 years ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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This post has been made private by Casino Guru, as requested by the casino.

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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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