HomeComplaintsBingo Café Casino - The player's requesting a refund of deposits.

Bingo Café Casino - The player's requesting a refund of deposits.

Amount: Can$30,000

Bingo Café Casino
Safety Index:Above average
Submitted: 14 Sep 2022 | Case closed : 20 Sep 2022
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

2 years ago

The player's requesting a refund of deposits as the deposits were made from a 3rd party payment. The complaint was closed as the player breached the casino terms.

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2 years ago

This site has let my granddaughter spend thousands of dollars like over 29.000 in 4 months using my bank account doing these tranactions through etransfers she is 19 yrs old and did not question the deposits being in my name and the account in her name I have sent emails there should be away to detect if the deposits are in the account holders names .this casino is not safe please don't get taken in

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2 years ago

Hello sharifontaine83 ,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bingo Café Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if all of the deposit were lost or is there any balance on the casino account?

Please note that in such cases it is basically impossible to prove if the situation you described is really true. You can however still try to request the casino in your name to refund your deposits but there is only a very small chance for that. Once the money is lost it's mostly impossible to refund.

Looking forward to your answer.

Regards,

Nick

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2 years ago

Hi. There is no money on her account at cafe bingo casino I understand this will be hard but I'm gonna keep giving the reviews till I'm refunded ty for your help

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2 years ago

Dear sharifontaine83,

Be sure to contact them in your name in order to receive back the balance used from your account. The complaint will be now closed for the above mentioned reason - breach of terms of the casino by using a 3rd party deposit.

Wish you best luck with the case.

Regards,

Nick

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