BETWINNER Casino - Player unable to process withdrawal.

The system won't let me withdraw my money, making the excuse that I did not correctly input the card number. This isn't the case. I've tried many times, but the same message keeps popping up. It's as if it's encouraging me to deposit more money into the casino through another method before allowing me to withdraw.

Dear roxanadelhuerto,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BETWINNER Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if you contacted casino support regarding the issue? Have they given any recommendations to you?
• Could you please share the screenshot from the cashier illustrating the situation and error you received?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear roxanadelhuerto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Have you entered the 16 numbers of your card without spaces in between?

If I enter the 16 numbers, it takes the card to load more money, but not for withdrawal

Have you contacted casino support and explained the situation to them? What recommendations from support have you received?

Dear roxanadelhuerto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.