The player from Germany has requested withdrawal a month ago. Unfortunately, it has not been received yet. Player’s complaint has been resolved successfully.
BetVili Casino - Player’s withdrawal has been delayed.
Amount: €140
BetVili Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 days ago
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2 years ago
Translation
Dear Ladies and Gentlemen,
I made a withdrawal of 140 euros from the casino "betvili" on 12/29/21, but this is still being processed. My account is already verified and I have sometimes had contact via live chat. It is difficult because the casino is on e- does not answer emails and the chat is not always available. I was informed that the finance department was on vacation or there were server problems. Yes, of course who believes it.
I know that this casino is badly rated by you but I saw that too late.
Maybe you can help me.
Thank you Peter
Automatic translation:
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2 years ago
Dear Kai1980,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Hi
I don't know if this is a casino problem or just me. I think the casino is more reluctant to pay out the amount. Betvili always comes up with new excuses to avoid paying out.
-Server broken
-missing documents
-Holiday from casino staff
The payment was made on 12/29/21 and is pending until now.
Many Thanks
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2 years ago
Thank you very much, Kai1980, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hello Kai1980,
I will take care of your complaint from now on. I'd like to invite representatives of BetVili Casino into this discussion in order to provide us with an explanation of the situation and help us resolve the withdrawal issue.
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2 years ago
Translation
Hi
Many thanks to "Casino Guru". The money was indeed withdrawn from betvili within 1 working day and they apologized for the inconvenience and delay.
Insanity.
Automatic translation:
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2 years ago
I am glad to hear that, Kal1980! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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