The player from Germany has requested withdrawal a week ago. It has been pending since. The casino experienced some diffuculties that caused a delay in the payment. The player was able to receive his winnings and the complaint is resolved.
BetVili Casino - Player’s withdrawal has been delayed.
Amount: €500
BetVili Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
I applied for a payout on May 3rd, 21st I was assured by email that the money would not be transferred on Thursday and now there is no reaction to my email, I also don't get a live cheat anymore. I'm disappointed
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3 years ago
Dear Thent,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified in the past? Have you ever received any payments from this casino?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Thank you very much, Thent, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Thent!
From now on, I will take care of your complaint. I would like to invite BetVili Casino's representatives to join this conversation in order to help us resolve the issue.
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3 years ago
Translation
Yes, I don't mind, I can't reach anyone anymore, all emails remain unanswered
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3 years ago
Translation
Betvili got in touch with me today. They said they had problems with the chat and promised that they would transfer the money. I should give him my bank details again I guess that's a delaying tactic, I hope the casino sticks to his word. I want the complaint still open let up until now I have no money they have achieved something
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3 years ago
We would like to ask BetVili Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.
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3 years ago
Translation
Is it possible that you can send an email to the licensing authority where you can submit your complaint that the casino does not pay out the winnings where do I have to turn
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3 years ago
Translation
It must be possible to contact the licensing authority in Curaçao, please have an email address for me
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3 years ago
Hello Thent!
Please note, that we are not able to submit complaints to Curaçao Licensing Authority in your name.
If the casino would not respond, I will provide you with some instructions on how you can submit a complaint to the Licensing Authority.
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3 years ago
Translation
Hello casino curu team so betvili informed me today that my winnings have been paid out, it is not in my account yet I hope it is not just a tactic to hesitate I will let you know as soon as the money has been booked into my account 
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3 years ago
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I would ask you to let the complaint continue until the money has been received in my account
I received this mail today 
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3 years ago
Hello Thent!
Thank you for keeping us with the updates and I am delighted to see, that your withdrawal is supposed to be on it's way to you.
Of course the complaint will be open until you manage to receive your winnings in full. I will set the timer to 7 days for you, so you can inform us when the funds will successfully appear on your account.
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3 years ago
Hello,
Firstly we would like to apologize for the delay in the response, especially to our players. In this particular case, we want to inform you and we think that also the player can confirm it that he received the funds. We sent the payment confirmation to the client yesterday.
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3 years ago
Translation
So far it has not yet been credited to my account but I think it comes on Monday 5 working days would be on Monday
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3 years ago
Translation
Betvili sent that to me yesterday, I very much hope that it will come on Monday
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3 years ago
Hello,
Player contacted us today in the morning and informing us that he has not yet received the funds.
According to him, there was a public holiday last week in Germany and maybe that is the reason of the delay. We assume that the client should receive the funds within these days.
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3 years ago
Translation
I would like to thank the Casino curu team very much for their support. My money was in the account today
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3 years ago
Hello Thent!
I am delighted to see the great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help
