BetVili Casino - Player complains that they didn’t receive cashback bonus.

A seguito di una settimana dove ho giocato tanti soldi, aspettavo in data odierna il Cashback del 20%.

La promozione sul sito web risulta attiva anche alla data di oggi ma in chat l'operatore mi comunica che hanno scelto di non dare il cashback per la settimana precedente. Una vera e propria presa in giro. Pretendo che mi venga versato ciò che è stato promesso.

Dear balducci,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any cashback bonus from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Hello,

Client already received the cashback and he also played. We were in communication with the client, we have all the conversation and the client can confirm that he received.

Thank you very much, BetVili Casino team, for your prompt assistance.

Dear balducci,

Could you please confirm that the issue has been resolved and you have received the cashback bonus?

Dear balducci,

Have you received your cashback bonus? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.