Betunlim Casino - Player experiences delayed KYC verification.

I completed the KYC verification at this casino and made several deposits and withdrawals.

They said they needed additional documentation at a later date, so I submitted the paperwork,

Two weeks have passed and that review has not been completed.

When I contacted the casino, they kept saying the same thing, that it takes up to 2 weeks to check the documents, ignoring the fact that more than 2 weeks have already passed.

I want to contact the casino and ask them to perform the KYC verification instead.

Hello andandjonnyx,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betunlim Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I submitted my paperwork 3 weeks ago.

I cannot confirm which document.

(Once submitted, i will not be able to view what has been submitted)

Thank you andandjonnyx for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick