The player from Germany activated a 1-week timeout on his account with winnings of €1599.20. The casino cancelled the timeout upon his request, but the player is now requesting his winnings back. The complaint was rejected as the player requested to lift off his time out by his own decision.
BetToGoal Casino - Case of deactivated timeout and missing winnings.
Amount: €1,599
BetToGoal Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.5
BetToGoal Casino has a Safety Index of 4.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Hello hschlue88,
To clarify it again one more time, neither time out or account block is permanent and may be lifted off by the player's request. If you would like to close the account permanently, you have to request for self-exclusion.
Please keep in mind that those tools may be canceled anytime (not self-exclusion), and if you did contact the casino to do so and they reopened your account, they did nothing wrong.
Based on the above stated facts the complaint will be now rejected.
Best regards,
Nick
