BETSSEN Casino - Player struggles with exhaustive verification process.

Submitted all the documents required by casino to verify users also I submitted aadhar OTP during time of time ( adhar OTP is quite a confidential thing and give all details about individual) but still they are asking for additional documents which are impossible to get in screenshot I have provided Id selfie with id payment screenshot bank statement etc , betssen is good platform but their verification method needs to be improved please casinoguru help

Dear pingtorahul69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?
• Could you please advise how many days ago you requested a withdrawal and started the account verification? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I can't withdraw since my account is not verified but I have submitted all the documents

Hi pingtorahul69,

• Have you been informed what specifically seems to be a problem in verifying your account?
• Could you please advise how many days ago you requested a withdrawal and started the account verification? 

Thank you.

They already did verification and also withdrawal is processed please close this case

Hello,

Thank you for bringing your concerns regarding the recent payment issue you experienced to our attention. 

Upon investigating the situation, it came to our attention that there was a technical issue with the original payment method, which unfortunately resulted in a delay in resolving the issue with the withdrawal. This delay in communication with the payment provider contributed to the prolonged timeframe for resolving the matter. 

In our commitment to providing excellent service and ensuring satisfaction as a valued customer, we took proactive measures to expedite the resolution process. To prevent any further inconvenience, we offered an alternative payment method for withdrawal and requested additional verification to ensure a seamless transaction. We appreciate the player’s cooperation and understanding throughout this process.

We are pleased to inform that the withdrawal request in question has been successfully approved, and the funds have been paid accordingly. We are grateful for the player’s patience and cooperation in this matter.

At BETSSEN we deeply value our customers, and your satisfaction is our utmost priority. We are glad that we were able to come to a consensus and resolve the issue to your satisfaction.

Should you have any further inquiries pingtorahul69, or require assistance with any other matter, please do not hesitate to reach out to us. We are here to assist you in any way we can.

BETSSEN Team

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, pingtorahul69, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru