HomeComplaintsBetspinz Casino - Withdrawal of player's winnings has been delayed.

Betspinz Casino - Withdrawal of player's winnings has been delayed.

Amount: $4,461

Betspinz Casino
Safety Index:Low
Submitted: 09 Nov 2024
Case opened Current status

Waiting for a delayed payment

9d 7h 57m 58s

Case summary

2 days ago

The player from United States has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.

Public
Public
3 days ago

Saying I have service fees on my withdraw after I already payed the minimum of $20 to be able to process any withdraw and now it states I must pay $208 to get my already promised free no hassle payout of 4461.

Public
Public
3 days ago

Dear Yarbroughv,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

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3 days ago

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3 days ago

Complaint is pending and will be processed in 9d 7h 57m 58s

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