The player from the United States had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. We conducted a thorough review of Betspinz Casino and identified several indicators suggesting that the platform might have been fraudulent. Due to multiple complaints regarding players being unable to withdraw their winnings after making deposits, we strongly advised the player against making further deposits and recommended reporting the incident to the authorities for potential resolution. Unfortunately, direct assistance with the current issue was not possible.
Betspinz Casino - Withdrawal of player's winnings has been delayed.
Black points: 8922
Amount: $4,461
Betspinz Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Betspinz Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Unreasonable excuse
UNRESOLVED
Case summary
1 week ago
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1 week ago
Saying I have service fees on my withdraw after I already payed the minimum of $20 to be able to process any withdraw and now it states I must pay $208 to get my already promised free no hassle payout of 4461.
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1 week ago
Dear Yarbroughv,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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1 week ago
Dear Yarbroughv,
We conducted a thorough review of Betspinz Casino, and in addition to the red flags I mentioned in my response, we discovered several other indicators that suggest this platform is fraudulent.
There are several complaints from players who were requested to deposit money in order to be able to withdraw - but they did not receive their winnings in the end: https://www.trustpilot.com/review/betspinz.com
I strongly urge you NOT TO DEPOSIT any more money to this casino, because it's more than probable that you will never see your deposits or winnings again.
To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino
Unfortunately, we are unable to provide direct assistance with your current predicament. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.
I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any other casino in the future.
Regards,
Nick
