The player from Italy closed their casino account three days ago due to ongoing issues and is facing a problem with a 100 euro deposit that was deducted from their bank but not processed. They seek a refund for the unsuccessful deposit.
Betriot Casino - Player's deposit is confiscated after account closure.
Amount: €100
Betriot Casino
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7.0
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Case opened
Current status
Waiting for Casino Guru to reply
5d 1h 1m 11s
Case summary
2 days ago
Public
Public
2 days ago
Translation
Let me start by saying that I closed my account at this casino about 3 days ago due to all these problems. Shortly before, I made several deposits, including one of 100 euros that was unsuccessful. However, those 100 euros were deducted from my bank. The account was closed, and I never got that money back.
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Public
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2 days ago
Dear Brylliant88,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betriot Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Is there a record of your unprocessed deposit you might share as evidence?
- Have you contacted casino support and asked for assistance regarding your missing deposit?
- Could you please provide more information regarding the missing deposit? (payment method, date)
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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2 days ago
Translation
Unfortunately I have no proof because at the moment I thought of doing a screen. They said they are checking and would let me know via email. I only have the payment visible on my bank account, but that payment should be returned! I had received the email about the failed deposit but I deleted it thinking everything was ok. But while the account was active that deposit was actually pending. And their customer chat doesn't help me, they say they will check but they don't! I need help. I paid with a Unicredit debit card. I attach the screen of the payment that did not go through on their site, but it was deducted from my bank account!
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2 days ago
Translation
I'm adding news, but no resolution for now
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yesterday
Translation
they keep saying that but I am sure that those 100 euros were deducted from my account and never arrived on Betriot! They want to rip me off! Those funds were SUSPENDED on the Betriot account. And now that damned account no longer exists and I don't know how to get any more proof!
Automatic translation:
Casino Guru is examining the case
