The player from Norway is filing a complaint against Betrebels Casino after depositing without a bonus, but receiving two bonuses due to a system error. After unlocking the bonus, their withdrawal of 550 euros was declined and the funds were confiscated.
BetRebels Casino - Player’s withdrawal has been confiscated.
Amount: €550
BetRebels Casino
Safety Index:LowSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
4d 8h 36m 26s
Case summary
2 days ago
Public
Public
3 days ago
Hi, thanks in advance for your time, I would like to open a case against Betrebels Casino. I made a deposit without requesting any bonus and due to an error in their system, I was credited with two bonuses without realizing it. I played and unlocked the bonus so I made a withdrawal of 550 euros and then I received an email from the department that my withdrawal had been declined so I went into my account and my money had been confiscated if you can help me thanks
Public
Public
2 days ago
Hello Ginpiter13,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetRebels Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- When did the casino add the bonus to you and when did you notice it?
- When was the last time you spoke to the casino and what was it about?
Please keep in mind that it can be very hard to prove that you did not initially claim the bonuses while registering or depositing into the casino.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
