The player from Japan found his account suspended with a balance of $2,900 due to a violation involving third-party bank transfers. The player denied any intent of money laundering, stating the transfers were personal loans to an acquaintance who also had an account with the same casino. We requested additional evidence, such as bank statements and casino deposit screenshots, to investigate potential collusion. However, due to the player's lack of response, we were unable to proceed with the investigation and had to reject the complaint.