The player from the Czech Republic faces a refusal to pay out winnings of 60,000 euros after six months of play, with their account blocked and winnings forfeited.
BetPlays Casino - Player's account has been closed and winnings confiscated.
Amount: €60,000
BetPlays Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
3d 21h 52m 58s
Case summary
3 days ago
Public
Public
4 days ago
Translation
The casino refused to pay out my winnings of 60,000 euros after six months of playing, blocked my account, and informed me that my winnings were forfeited. Please help.
Automatic translation:
Public
Public
3 days ago
Dear pavelbina93,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with BetPlays Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate?
- Why did the casino block your account?
- How exactly did you accumulate your winnings?
I will be waiting for your reply patiently.
Best regards,
Nick
Public
Public
3 days ago
Translation
The casino sent me an email that I violated the terms and conditions, but didn't write a specific reason, just pointed me to the casino's general terms and conditions. I won through successful sports bets and slot machine wins. I have not violated anything on my part.
Automatic translation:
Casino Guru is examining the case
