The player from Italy withdrew 4490 USD through the ETH network but was informed by the casino that the funds were sent via BSC, which his wallet does not support. He requests the funds to be returned in ETH or reversed to his gaming account.
Betpanda Casino - Player's withdrawal has been delayed.
Amount: €4,490
Betpanda Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for Casino Guru to reply
4d 13h 16m 42s
Case summary
2 days ago
Public
Public
2 days ago
Hi, last night I withdrew 4490 USD on the ETH network, transaction number 202655904. After 1 hour, not seeing them arrive, I wrote to the chat and they told me they sent them with BSC. now since that wallet does not support bsc and since I withdrew with eth, send them back to me with eth or reverse them to the gaming account thanks
Public
Public
2 days ago
Dear Alano83,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betpanda Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share any evidence supporting your claims?
- Was this your first withdrawal from the casino using this payment method?
- Share screenshots here or submit any relevant evidence of communication with the casino to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
