HomeComplaintsBetpanda Casino - Player's withdrawal has been delayed.

Betpanda Casino - Player's withdrawal has been delayed.

Amount: €4,490

Betpanda Casino
Safety Index:Above average
Submitted: 31 Oct 2024
Case opened Current status

Waiting for Casino Guru to reply

0d 7h 47m 24s

Case summary

22 hours ago

The player from Italy withdrew 4490 USD through the ETH network but was informed by the casino that the funds were sent via BSC, which his wallet does not support. He requests the funds to be returned in ETH or reversed to his gaming account.

Public
Public
3 weeks ago

Hi, last night I withdrew 4490 USD on the ETH network, transaction number 202655904. After 1 hour, not seeing them arrive, I wrote to the chat and they told me they sent them with BSC. now since that wallet does not support bsc and since I withdrew with eth, send them back to me with eth or reverse them to the gaming account thanks

Public
Public
3 weeks ago

Dear Alano83,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betpanda Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please share any evidence supporting your claims?
  • Was this your first withdrawal from the casino using this payment method?
  • Share screenshots here or submit any relevant evidence of communication with the casino to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Edited by a Casino Guru admin
Public
Public
3 weeks ago
Translation

Hello, I have already withdrawn several times without any problem. Unfortunately, the casino does not issue any receipt of the type of withdrawal made. In my opinion, yesterday the site had some kind of problem and made a mistake in sending the USDC. I also asked them for proof of withdrawal but to no avail. They say that since they have always sent with BSC, this time it was sent like this too

Automatic translation:
Public
Public
3 weeks ago
Translation

I add that checking the last withdrawal method it tells me usdc eth. So it is a clear problem of the site that sent the funds incorrectly (sending screen in email)

Automatic translation:
Sensitive attachment
Sensitive attachment
2 weeks ago

Dear Alano83,

Thanks for the detailed explanation of the situation. I apologize or the delayed response.

I can see the disagreement on the underlying facts of the transaction request between you and the casino.

Could you please provide a more detailed context for the transaction from the screenshot?

Are you able to view the history of more previous withdrawals and post screenshots in the complaint thread for comparison as well if possible?

Edited by a Casino Guru admin
Sensitive attachment
Sensitive attachment
1 week ago
Translation

Ok here they are

Automatic translation:
Public
Public
1 week ago

Could you please clarify whether it's possible for you to choose BSC from the menu on the screenshot I posted earlier?

What options are there possible to choose, from your point of view?

Public
Public
1 week ago
Translation

So the site is set with the last method with which the withdrawal was made (in my case it was eth) but you can choose the withdrawal method. I saw eth and I didn't touch anything

Automatic translation:
Sensitive attachment
Sensitive attachment
2 days ago

I have to add something that I just discovered: in the bank statement the aforementioned withdrawal of 4490 dollars is not shown in the betting site's bank statement. yet I have the receipt in email for the withdrawal. I attach both

Casino Guru is examining the case

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news