The player from Italy withdrew 4490 USD through the ETH network but was informed by the casino that the funds were sent via BSC, which his wallet does not support. He requests the funds to be returned in ETH or reversed to his gaming account.
Hi, last night I withdrew 4490 USD on the ETH network, transaction number 202655904. After 1 hour, not seeing them arrive, I wrote to the chat and they told me they sent them with BSC. now since that wallet does not support bsc and since I withdrew with eth, send them back to me with eth or reverse them to the gaming account thanks
Dear Alano83,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betpanda Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Hello, I have already withdrawn several times without any problem. Unfortunately, the casino does not issue any receipt of the type of withdrawal made. In my opinion, yesterday the site had some kind of problem and made a mistake in sending the USDC. I also asked them for proof of withdrawal but to no avail. They say that since they have always sent with BSC, this time it was sent like this too
I add that checking the last withdrawal method it tells me usdc eth. So it is a clear problem of the site that sent the funds incorrectly (sending screen in email)
Dear Alano83,
Thanks for the detailed explanation of the situation. I apologize or the delayed response.
I can see the disagreement on the underlying facts of the transaction request between you and the casino.
Could you please provide a more detailed context for the transaction from the screenshot?
Are you able to view the history of more previous withdrawals and post screenshots in the complaint thread for comparison as well if possible?
Could you please clarify whether it's possible for you to choose BSC from the menu on the screenshot I posted earlier?
What options are there possible to choose, from your point of view?
So the site is set with the last method with which the withdrawal was made (in my case it was eth) but you can choose the withdrawal method. I saw eth and I didn't touch anything