Betpanda Casino - Player's self-exclusion request was ignored.

I send a email to betpanda to close my account duel gambling issues. Zero response.. in the meantime i lost €170 euro in ETH.

I found betpanda on casinoguru and dont understand why they still have a 6.8 on your platform. So many problems with this casino..

i do have screenshots from my email and deposits after the date i ask for a closure.

Dear Notadonkey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent a request for a self-exclusion? My email address is petronela.k@casino.guru. Did you specify in that request for how long you wish your account to be suspended and the reason why?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you, Notadonkey, for your email.

• Would you kindly send the email as an attachment rather than providing a screenshot?
• Additionally, have you attempted to reach the casino through live chat or other channels when your initial self-exclusion request was not approved?

Looking forward to hearing from you.

Dear Notadonkey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I just send the email to Petronella

Thank you, Notadonkey, for your email. I have checked the terms and conditions on the casino website, and this is what I found (here):

9. ACCOUNT CLOSURES

You can close your account at any time by contacting our Customer Support team by emailing support@betpanda.io.

An account that is permanently closed forfeits the remaining account balance and any future cashback, rakeback or bonus payments that is added to the account balance. It is the players' responsibility to make sure every all transactions and bonuses are fully completed before closure.

• Have you received any response from the casino since submitting your request on October 13th?
• Has your inquiry been acknowledged?
• Additionally, have you explored alternative methods to contact the casino?

Looking forward to hearing from you.

Dear Notadonkey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.