Hello Remy,
Thank you for your reply.
Should it be a human error, an error that is easily avoidable, the matter would be completely different. We of course do our utmost to minimise technical errors and it is very much regrettable that they do happen, but as per our terms and conditions, we cannot be held liable for these.
We also do recognise that you are battling addiction, and we wish that you receive all the necessary help for this as soon as possible, but this still does not mean that we can ignore the rules we have set for our services.
As per the VPN, we do understand and acknowledge that you may not use one, but this does not mean that your IP couldn't change even without using a VPN. We are certain that you see how this could be an issue under these circumstances.
All our practices and rules which you refer to are clearly outlined in our Terms and Conditions, making them very clear and transparent. Anyone can read these Terms before even creating an account with us, and we strongly recommend that any individual who is looking to join any casino, not just ours, familiarises themselves with the rules, prevailing regulations and other terms of the service before creating an account.
This is paramount to avoid any confusion regarding what is allowed, what isn't allowed, who is responsible for what and when, and should there be any confusion or a point that is unclear to them, contact the casino in question and confirm if they are comfortable with these terms. This is primarily so that you know your rights and responsibilities, protecting you as a player should problems, albeit unlikely, arise.
To reiterate, we wholeheartedly sympathise the difficult situation you are in, and wish that you receive the appropriate help for your situation as soon as possible.
We hope that this clarifies the situation further for you.
Hello Remy,
Thank you for your reply.
Should it be a human error, an error that is easily avoidable, the matter would be completely different. We of course do our utmost to minimise technical errors and it is very much regrettable that they do happen, but as per our terms and conditions, we cannot be held liable for these.
We also do recognise that you are battling addiction, and we wish that you receive all the necessary help for this as soon as possible, but this still does not mean that we can ignore the rules we have set for our services.
As per the VPN, we do understand and acknowledge that you may not use one, but this does not mean that your IP couldn't change even without using a VPN. We are certain that you see how this could be an issue under these circumstances.
All our practices and rules which you refer to are clearly outlined in our Terms and Conditions, making them very clear and transparent. Anyone can read these Terms before even creating an account with us, and we strongly recommend that any individual who is looking to join any casino, not just ours, familiarises themselves with the rules, prevailing regulations and other terms of the service before creating an account.
This is paramount to avoid any confusion regarding what is allowed, what isn't allowed, who is responsible for what and when, and should there be any confusion or a point that is unclear to them, contact the casino in question and confirm if they are comfortable with these terms. This is primarily so that you know your rights and responsibilities, protecting you as a player should problems, albeit unlikely, arise.
To reiterate, we wholeheartedly sympathise the difficult situation you are in, and wish that you receive the appropriate help for your situation as soon as possible.
We hope that this clarifies the situation further for you.