HomeComplaintsBetmaster Casino - The player's unable to access the website.

Betmaster Casino - The player's unable to access the website.

Amount: €40

Betmaster Casino
Safety Index:High
Submitted: 12 Oct 2021 | Resolved : 14 Oct 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player's unable to access the casino website as it doesn't load at all. The complaint was resolved as the site was up again for the player.

Public
Public
3 years ago
Translation

I can not log in to my account. The casino page does not open at all.

Automatic translation:
Public
Public
3 years ago

Dear Nanakito,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betmaster Casino. Allow me to ask you a few more question before we would even try to contact the casino.

Were you ever able to access the site? Do you have an account in the casino with any balance on it? How long is the website unavailable for you? Did you try to contact the casino with your issue and if yes, what did they respond to you?

I've also tried to access the website and it seems to be working perfectly.

Looking forward to your answer.

Regards,

Nick

Public
Public
3 years ago
Translation

Now everything is fine the problem only existed for one day.

Automatic translation:
Public
Public
3 years ago

Hello Nanakito,

Thank you for informing us that the site is now working. The complaint will be now closed as resolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly help you.

Regards,

Nick

Casino.guru

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