The player's unable to access the casino website as it doesn't load at all. The complaint was resolved as the site was up again for the player.
Betmaster Casino - The player's unable to access the website.
Amount: €40
Betmaster Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
Betmaster Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I can not log in to my account. The casino page does not open at all.
Automatic translation:
Public
Public
3 years ago
Dear Nanakito,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betmaster Casino. Allow me to ask you a few more question before we would even try to contact the casino.
Were you ever able to access the site? Do you have an account in the casino with any balance on it? How long is the website unavailable for you? Did you try to contact the casino with your issue and if yes, what did they respond to you?
I've also tried to access the website and it seems to be working perfectly.
Looking forward to your answer.
Regards,
Nick
